Key Responsibilities

Strategy Formulation & Implementation
• Understands the strategies and priorities of the organization
• Able to execute given actions that will contribute towards achieving business strategies
• Generating action plans for strategy implementation
• Ensure compliance with relevant laws, regulations, and internal policies.
• Incorporate own creativity and innovation into the assignments and develop the work product further.
• Liberty to take decisions for improvement in the assignments required to be submitted.

Business
• Ability to decide based on the available information in hand to recommend decisions.
• Understanding the data points how it matches / breaches the rules.
• Analysing processing volumes to bring out trends and patterns.
• Identifying the key information required from other sources
• Co-relate all the inputs, analysis and summarize the findings.
• Able to analyse the trends and patterns in the unit (Volume, capacity, performances & errors)

Processes
Product / Domain Knowledge 
• Possesses interpretive knowledge on the domain and works from the operations and technology perspective.
• To have e2e knowledge on the functionality of TP & workflow system relevant to the process handled.
• Complete understanding of risk points in CASA Product.
• Should have the skill set to identify the potential risk areas and put controls in the process handled.
• Provides guidance and clarification to others on processes & products

• Socialization to the team on the changes in process on account of new product roll out / change in policy...etc 
• Explains how processes and policies apply to work activity
• Should ensure the process note and policy documents are in sync with the practice followed by team.
• Obtains feedback, develops or recommends changes to policies and procedures
• Analyze / Get feedback from the team on the existing policies and any changes to the current practice should be highlighted to country / PDU team.

People Management
• To ensure perfect planning for the day/week.  
• To ensure leaves are well planned with NIL impact to service delivery to Clients.  
• To ensure good rapport is maintained with peers, superiors in the team

Risk Management
• Analyses, interprets and monitors operations risk (through reference to key risk indicators) and presents an assessment of the these in an appropriate format 
• Recognizes potential issues and escalates them with recommendations
• Measures and monitors risks of the team
• Follow plan to mitigate the same and measure output
• Able to put in preventive and detective controls 
• Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.
• Undertake tasks by balancing risk with innovation.

Governance 
• Proactively identifies problems and promotes solutions
• Addresses conflicts and errors quickly before they escalate
• Understands some basic concepts in managing problems and able to apply them in own areas of work
• Determines the significance of problem
• Collects data, distinguishing between relevant and irrelevant data related to problem
• Anticipate potential challenges in the overall and day-to-day responsibilities vested and develop contingency plans accordingly.

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] 
• Serve as a Director of the Board 
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Key stakeholders
Stakeholder Management
• Able to put forth areas of concern and assistance required from Countries for improvement in operations
• Understands concerns and needs of the stakeholders
• Asses ones work and processes by their impact on stakeholder's concerns.
• Being able to give confidence to stakeholders that their interests are protected.
• In the event of any unforeseen incidents, proactively manage flow of information to stake holders and reassure with concrete steps that all in control

Skills and Experience

Excel

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.