Job Summary

•    This role will be part of the Standard Chartered S&T Data Services team and will report into the Senior Manager-Reports. Working within HR Service Delivery Design team, this role will be responsible for analysing and translating multiple sources of reports into meaningful information.
•    We are seeking an experienced Reports Test Analyst to oversee the testing processes of our SuccessFactors reports. The ideal candidate will have a strong background in quality assurance and testing methodologies, with specific experience in SuccessFactors environments.  
•    This role will work closely with the bank technology team (TTO) to ensure and influence the implementation of the highest process workflows standards and customer experience.
•    The chosen candidate will apply their expertise in analysing data to discover process inefficiencies and insights and using data to capture the financial and non-financial impact of current HR Data Services model.

Key Responsibilities

•    Prepare test cases and scripts basis SuccessFactors Reports or Catalyst Change Requests / Bug fixes / Projects.
•    Work closely with the reporting People Leader and stakeholders to assess the nature of changes before the changes are implemented into the Production.
•    Well versed with Workday/SuccessFactors/HRMS system and its functionalities.
•    Experience of working in an Agile project, and managing product backlogs in tools like Jira or ADO
•    Self-motivated, works independently and as part of a team. 
•    Able to learn and work in a high-pressure and fast-paced environment. 

Strategy
•    Works with HR ITO to plan/ negotiate/ prioritise the HR changes for delivery/ execution based on HR Stakeholders/ GPS unit heads requirements.
•    Works with GPS Unit Heads, COO HR office and other key HR Stakeholders members to enable HR functional strategy through technology, globally.  

Business
•    Manage conflicts in stakeholder expectations, employee experience and HR good practice in process solution design across multiple workstreams.
•    Understand risks, business imperatives and business context when facilitating decision making impacted by the process re-design, create solution options, and make recommendations.
•    Present clear options and recommendations, facilitate decision making and enable clear understanding in key stakeholders of risks, outcomes, and trade-offs.

Processes
•    Support continuous improvement and operational efficiency of processes to optimise operating model and employee experience. 
•    Work with the business architect and other planners to assess current capabilities and identify high-level customer requirements with the help of Product Owner. 
•    Identify and define user stories and use cases. 
•    Set up and maintain the Requirements Traceability Matrix
•    Participate in transitioning the user stories and use cases to the designers and ensure a clear and complete understanding of the requirements. 
•    Assist in translating user stories and use cases into test conditions and expected results for product, performance, and user acceptance testing. 
•    Participate in quality management reviews, process designs, prototypes, and other requirements workbooks to ensure they fulfill stakeholder’s requirements.

People & Talent 
•    Excellent self‐management practices. An independent thinker with exceptional work ethic. Self‐directed and resourceful
•    Ability to generate immediate & extended team cooperation by understanding the business requirements and system enabler. 
•    Strong communication and presentation skills. Exceptional writing skills that emphasize storytelling, not jargon.
•    Team player. Thrives in a dynamic fast‐paced work environment working with multiple teams

Risk Management
•    Ensure HR Services deliver effective management of operational risks in compliance with applicable internal policies, external laws and regulations at a global level 
•    Act to minimise operational loss and audit failures and take proactive measures to respond to matters arising, identify and manage forward looking risks
•    Embed the Group’s values and code of conduct across the team and larger function 
•    Ensure that Risk Management matters that are brought to the job holder’s attention are subject to direct remedial action and/or ensure adequate reporting to the appropriate Risk Committees

Governance 
•    Awareness of need to execute projects with strong focus on process excellence and business requirements to ensure that stakeholders expectations are met
•    Attention to detail and ability to manage various data points to achieve a common goal (customer experience, operating model standards, system performance and functionalities). 

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Work with the HR COO team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    HR Service Delivery Design Lead, Transformation Office Lead, Programme Manager, Product Owner, Vendor and the rest of the HR Data Services team
•    TTO team, PSS team and HR COO team
•    Key Functional Partners:  ITO, Finance, Compliance, Legal and Risk.

Other Responsibilities
•    Embed Here for Good and Group’s brand and value in HR COO Transformation team.
•    Collectively responsible for delivering efficiency, goals and targets associated with the function.

Skills and Experience

•    Manage Conduct
•    Manage Risk
•    Manage Projects
•    Manage Change

Qualifications

•    Bachelor's degree with 10+ years relevant experience in Solution Design & Project Delivery.  

Competencies

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers