Job Summary

As part of the CELO Business Management Team, this role is responsible for supporting the delivery of the CELO strategic and business management priorities, with a focus on executive communication, performance tracking, and structured delivery of key outputs. The role involves developing strategy presentations, management information, and business updates by translating complex data and inputs into clear, actionable insights for senior stakeholders, with an understanding of the end-to-end CIB client lifecycle across onboarding, KYC (CDD), credit, account maintenance & servicing, and offboarding.

This is a global role requiring close collaboration across functions, geographies, and business partners to support the delivery of business management workstreams. The individual will operate as a structured and data-driven contributor, coordinating inputs, managing timelines, and ensuring high-quality outputs, contributing to a consistent and effective business management capability that supports client-centric outcomes and operational performance.

Key Responsibilities

Strategy
•    Support development of strategic presentations and management packs for senior stakeholders, including articulation of current state, target state, and key transformation priorities that reports both financial and non financial information (examples include monthly business review decks, segment & lending product specific senior stakeholder decks, strategic and (multiyear) corporate planning decks, regulatory required decks (FCA, PRA), transformation agenda presentations
•    Compile and synthesise inputs across teams (CELO MT) to build clear, structured narratives for strategy, performance, and business updates
•    Distil complex data, inputs, and operational insights into clear, structured, and logically sequenced narratives for senior stakeholder presentations
•    Assist in tracking key strategic initiatives and translating progress into executive-ready insights and updates
•    Contribute to structuring and visualising end-to-end client lifecycle (e.g., onboarding, KYC, servicing, lending, offboarding) within strategy materials, articulating the narratives and performance insights backed with objective data and analysis
•    Support identification of trends, themes, and opportunities based on operational performance data

Business
•    Support preparation and tracking of key performance metrics (e.g., productivity, turnaround time, volumes, headcount and cost indicators)
•    Assist in building and maintaining management information and performance reporting for leadership forums
•    Contribute to analysis of operational and financial data to highlight insights, risks, and areas requiring attention
•    Support ongoing monitoring of business performance against targets, including basic variance analysis, cost and headcount management, and trend tracking
•    Tracking of MT Key Books of Work to develop understanding of inter-connected streams for a holistic view

Processes
•    Assist in driving structured and timely delivery of key business management outputs (e.g., strategy decks, reporting packs, submissions)
•    Coordinate inputs from multiple stakeholders to ensure completeness and alignment of deliverables
•    Track timelines, milestones, and dependencies across workstreams, and escalate risks or delays where appropriate
•    Support continuous improvement of reporting and working processes to enhance efficiency and clarity of outputs

People & Talent
•    Build effective working relationships across teams and stakeholders to support delivery of shared objectives
•    Collaborate within working groups to structure problems and support solution development
•    Demonstrate strong ownership, accountability, and a proactive approach to delivery

Risk Management
•    Support identification and tracking of potential risks in performance, reporting outputs, or delivery timelines
•    Ensure data accuracy and consistency across materials and reports

Governance
•    Assist in preparation of leadership materials for business updates, governance forums, and performance reviews
•    Maintain high standards of quality, accuracy, and consistency in all outputs
•    Support adherence to internal governance requirements and reporting standards

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    CELO, CELO MT & Business Management Team
•    CELO Regional Business Partners 
•    CDO CIB Performance Management Team
•    CIB Operations and CIB Operations MT
•    CIB and T&O HR Business Partners
•    CIB and T&O Finance Business Partners

Other Responsibilities
Embed Here for good and Group’s brand and values in Business Management, Coverage COO; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats):
•    Support ad-hoc analysis, presentations, and management requests from senior stakeholders
•    Contribute to initiatives aligned to business priorities, including strategy, performance, and transformation topics

Skills and Experience

•    Executive Presentation and Storytelling (PPT)
•    Performance Reporting and Data Interpretation
•    Data Analysis (Excel)
•    Business Performance Analysis
•    Project/Workstream Management
•    Client Lifecycle Knowledge
•    Senior Stakeholder Management

Qualifications

•    Bachelor’s degree in business, Finance, Economics, or a related discipline
•    Proficiency in Microsoft PowerPoint and Excel is a requirement
•    Ability to analyse and interpret data and translate insights into structured outputs
•    Experience in developing structured, executive-level presentations (e.g., strategy decks, senior management updates) is preferred
•    Exposure to banking operations, client lifecycle processes (e.g., onboarding, KYC, credit, servicing) is preferred
•    Experience working in a fast-paced, stakeholder-driven environment with multiple deadlines
•    Experience in strategy, consulting, or similar roles involving structured problem solving and executive presentation development is preferred
•    English, local language

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.