Job Summary

•    This role could be based in India, Malaysia and China. When you start the application process you will be presented with a drop-down menu showing all countries, please ensure that you select a country where the role is based.

•    The role holder will play a pivotal role in driving the overall agenda of Deposit Operations and would be responsible for the below key area:
•    Will be responsible for designing the standards and operational processes around the same. Identify areas of improvement, standardization and adopting best practises and benchmarking against the competitors leading to the overall improvement of customer satisfaction.
•    Need to be collaborative and work together in driving the agenda across market and should be having good communication skills.
•    Need to work independently and be a team player and should be able to provide out of box ideas and solutions.
•    Needs to be risk oriented and be responsible in defining controls and mitigants and align to the Risk framework.
•    Capable in driving programs and projects
•    Drive strategic programs aligning to automation of process, digitization thereby driving the transformation agenda.

Strategy
 
•    Define and drive the Operations strategy based on the Retail Banking Deposit Ops function across markets, products, and account types.
•    Work with markets in relooking into the processes and identify areas of optimization, efficiency and enhancing client experience.
•    Drive large and strategic programs across WRB Ops and be the subject matter expert.
•    Support Product, Operations and other Value centres on a day-to-day basis in areas of process changes, improvements and new product launches.
•    Be a change agent and drive transformation and digitization agenda partnering with cross stakeholders.

Business

•    WRB

Processes
•    Knowledge on processes relating to Deposits, Cash & Liabilities.
•    Ensure roll out of global process standards, Global Processing Instruction for the markets to adhere.

Key Responsibilities

People & Talent 
 
•    Champion and act as a role model of the Group’s values and culture in the region 
•    Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in Operations are drivers and owners of client outcomes.
•    Ensure strong communication and collaboration across countries and key stakeholders.
•    Invest in upskilling and building relevant talent benefitting the operations and taking it to a next level.

Risk Management 

•    Ensures a no surprises culture – no failed audits relating to S&T. 
•    Manages the maintenance of operational integrity throughout the unit.
•    Understands market practices, awareness of local regulations, group and business policies, business standard procedures and best practices.
•    Establishes a performance culture around Risk Management using root cause analysis and corrective action planning as key elements of operational risk management.
•    Proactively identifies, assess, and mitigates risk issues.
•    Uses internal/ external audit findings to further improve service excellence.

Governance 

•    Demonstrate an awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
•    Deliver ‘effective governance’; capability to challenge colleagues effectively, or escalate appropriately; and willingness to work in an open and cooperative manner with all

Skills and Experience

•    Core Operations Skills and Management
•    Deposit Product Skills
•    Risk Management Skills
•    Communication Skills 

Qualifications

•    Knowledge in deposit product
•    Process knowledge with operations background
•    Understanding of core WRB platforms

Competencies

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.