Job Summary

RESPONSIBILITIES
•    Responsible for developing and executing on the Chapter Vision together with the other Chapter Leads 
•    Drive technology strategy, technology stack selection, and implementation for a future-ready technology stack, to achieve outcomes of highly scalable, robust, resilient system.  
•    Experienced former practitioner with leadership ability.
•    Oversees the execution of functional standards and best practices
•    Provide thought leadership on the craft, inspire, and retain talents by developing and nurturing an extensive internal and external network of practitioners.
•    This role is around capability building, it is not to own applications or delivery
•    Creates a strategy roadmap of technical work
•    Works to drive technology convergence and simplification across their chapter area

Strategy
•    Reliability Engineering Strategy – Develop and execute a comprehensive reliability engineering strategy to ensure high availability, fault tolerance and disaster recovery capabilities for critical systems and services
•    Scalability Planning – Design and implement scalable architecture solution that can accommodate growth in user traffic and data volume over time
•    Monitory and Alerting Strategy – Defining and implementing monitoring and alerting strategies to proactively identify and address issues before they reach the end users
•    Capacity Planning Strategies – Develop capacity planning strategies to ensure that systems have sufficient resources to handle current and future workloads
 

Key Responsibilities

Technical Responsibilities
•    Service Reliability: Monitor and maintain the reliability, availability, and performance of production services and infrastructure.
•    Automation and Tooling: Develop and maintain automation tools and processes to streamline system provisioning, configuration management, deployment, and monitoring.
•    Incident Management: Respond to and troubleshoot incidents, outages, and performance issues in production environments, ensuring timely resolution and minimal impact on users.
•    Capacity Planning: Analyze system performance and capacity trends to forecast future resource requirements and optimize infrastructure utilization.
•    Performance Optimization: Identify and address performance bottlenecks and optimization opportunities across the software stack, from application code to underlying infrastructure.
•    Security and Compliance: Implement security best practices and ensure compliance with regulatory requirements, collaborating with security and compliance teams as needed.
•    Continuous Improvement: Continuously evaluate and improve system reliability, scalability, and performance through automation, process refinement, and technology upgrades.
•    Documentation and Knowledge Sharing: Document system designs, configurations, and procedures, and share knowledge with team members through documentation, training, and mentoring. 
Business
•    Dedicated management role, is tech native, can understand technology down to a detailed level if needed
•    Responsible to evolve the craft towards improving automation, simplification, and innovative use of latest market trends.
•    Scales the practices and capabilities across multiple hives i.e. mobile/front end experience across the app, driving consistency across skill domains, enabling scaling and consistency of skillsets and practices in partnership with the CPO, Hive Leads and Product Owners.

Processes
•    Adopt and embed the Change Delivery Standards throughout the lifecycle of the product / service.
•    Ensure role, job descriptions and expectations are clearly set, and periodic feedback provided to the Team leads
•    Ensures the establishment of capability development systems across the chapter area, measuring and tracking the improvement of their chapter area members as well as chapter leads
•    Review and assess release and path to production processes for improvement opportunities (e.g. simplification or automation).
•    Measure, monitor & publish metrics to establish maturity model of release management function.
•    Responsible for Go-Live activities including execution of deployment plans & publish lessons learnt. 
•    Establish a process for collating, prioritizing & deployment for all hot fixes & Change Requests via ad hoc releases.
 

Skills and Experience

People & Talent
•    Accountable for people management and capability development of their Team members.
•    Reviews metrics on capabilities and performance across all the Teams in their area, has improvement backlog for their Teams and drives continual improvement of Teams.
•    Ensure that the organisation works in a proactive way to upgrade capacity well in advance and predict future capacity needs

Risk Management
•    Responsible for effective capacity risk management across the Team Area with regards to attrition and leave plans
•    Ensure releases adhere to Change Delivery Standards, ITSM and ESDLC.
•    Own and address tech compliance (ESDLC) requirements throughout the delivery lifecycle (design reviews, security reviews, SAT, OAT, etc.) with support from CPO, Hive Lead, PO/Engineering Lead. 
•    Ensure all release artefacts and assurance deliverables are as per the required standards and policies.
•    Govern hygiene of releases & manage relevant communication of release schedules.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the Digital Experience team to achieve the outcomes set out in the Bank’s Conduct Principles 
•    Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
Key stakeholders*
•    Sub-Domain Tech Lead, Chief Product Owner, Chief Architect, Hive Lead, Product Owners, Engineering Leads
•    WRB Application Teams

Other Responsibilities
•    Embed Here for Good and Group’s brand and values in the digital sales/commerce team
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures 
 

Qualifications

•    Experience in global diverse organisation in building overall capability and technical expertise
•    Bachelor's degree in computer science, Software Engineering, or related field. Experience in industry bench marking for technical skills 
•    Relevant experience of 10+ years and has done agile people leader roles in the past
•    Ability to articulate the overall vision for the Chapters / Squads and ensure upskilling of the organisation holistically
•    Experience in identifying skill gaps and mitigate risks to deliverables
•    Ensure all solutions are as per Architecture Standards

Role Specific Technical Competencies

• Programming & Scripting    
• Operating Systems    
• Network Fundamentals    
• Security Fundamentals    
• Database Development    
• Production Support    
• SRE / DevOps    

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.