Job Summary

Strategy

•    This role is positioned to support the CIB Performance Management Work closely with senior stakeholder across the CIB MT to build Productivity, Capacity modelling and efficiency lever identification.

Business

•    6–12 years of experience in target operating model design, business transformation, strategy, or management consulting, preferably within the banking or financial services industry.
•    Proven experience in leading or supporting large-scale operating model change or transformation programs.
•    Strong knowledge of banking products and services, operational processes, shared services, and/or global capability centers (GCC/GBS).
•    Excellent problem-solving and analytical skills; ability to develop structured frameworks and strategic models.
•    Strong interpersonal and stakeholder management skills, with the ability to influence senior leadership.
•    Familiarity with Lean, Six Sigma, Agile, or other transformation methodologies is an advantage.
•    Strong written and verbal communication skills.
•    Lead or contribute to the design, development, and implementation of Target Operating Models across various business units, support functions, or     global capability centers.
•    Conduct current state assessments, identify pain points, and define future state structures including organization, processes, systems, governance,     and metrics.
•    Collaborate with stakeholders across business, operations, technology, compliance, and finance to align operating models with business strategy.
•    Facilitate workshops and design sessions to co-create TOMs that are both scalable and adaptive.
•    Develop and maintain key TOM artifacts such as value chains, capability maps, RACI matrices, governance frameworks, and KPIs.
•    Support the creation of business cases for change initiatives linked to TOM transformation, including cost-benefit analysis and resource planning.
•    Track and report progress on TOM-related initiatives, ensuring alignment with broader transformation programs.
•    Contribute to governance forums, internal presentations, and stakeholder communications on TOM design initiatives.

Key Responsibilities

Processes

•    Scope is limited to CIB (Which includes CC, TB, FM etc.,)
•    Work in Enterprise agile environment to define and deliver business value.
•    Propose and/or setup Key Performance Indicators / Metrics (KPIs / KPMs)
•    Support the design and implementation of mechanisms to facilitate the early identification and prompt resolution of risks, including escalating these risks to the required forums for support.
•    Perform feasibility and options analysis for implementing all the standards across all stages of planning and execution.
•    Validate deliveries through success metrics, after deployment to ensure they meet all operational and business requirements and drive maintenance and problem resolution, as required.
•    Develop a detailed understanding of all areas within the process supported by PM as part of client lifecycle process.

People & Talent

•    Lead change initiatives from PM perspective and work with all stakeholders to deliver efficiency.
•    Point of contact for resolution of process issues for the processes supported.
•    Perform Client Lifecycle Impact Assessment (“CLIA”) related to policy changes.
•    Manage initiatives to improve processes and resolve high profile issues.
•    Display strong communication, networking, influencing, and decision making and stakeholder management skills on daily basis in the implementation of process improvements and risk management.
•    Collaborate with other members of the team to ensure governance and coverage of key risk areas and implement the required controls.
•    Ability to take initiative, identify opportunities and work with minimal management oversight.
•    Subject matter expertise in across CIB and extensive knowledge on CDD and CLM system and process.
•    Work with business to create customer centric process. 
•    Design solution and build process to enable customer satisfaction. 
•    Provide end to end solution for client onboarding. 

Risk Management

•    Work closely with CIB MT to ensure deliverables are aligned with the latest requirements & regulations, and any exceptions are appropriately escalated, reported, and managed.
•    Highlight risks to management and actively monitor them to reduce the likelihood of occurrence. 
•    Work closely with other process to determine if there are any overlaps & inputs into other processes and avoid duplication of efforts (Process re-engineering)
•    Assist in escalation and tracking process on overlaps between roles that are identified to resolutions.
•    Can identify trends in test data & can issue early warning signals and able to come up with predictive analysis.

Governance

•    Supports the setup and/or maintenance of the relevant governance forums

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key stakeholders

•    Performance Management & CIB MT
•    CIB Business Heads/ delegates
•    Product Management (System/Platform Owners)
•    Technology Delivery Partners
•    Client Coverage Delivery Operation teams
•    GBS Operations
•    Client Management team.
•    Financial Crime Compliance
•    Group CFCC
•    Group Operational Risk 

Skills and Experience

•    Data Analytics & Data Mindset
•    Experience in AML Domain
•    Experience in Banking field
•    Knowledge of various TP systems
•    Communication
•    Stakeholder Management
•    Eye for Detail
•    Time Management

Qualifications

Education     

•    Minimum of 14 years’ experience in financial services industry with relevant experience.

Training 

•    Person who must know the process from ground (make, check, sme etc.,)
•    Person who worked on any productivity modelling and detailed knowledge around current productivity and cap modelling.
•    Worked closely with performance management will be an added advantage.
•    Should be able to identify the risk, improvements, duplication on the process flow.
•    Should demonstrate the working knowledge on various process initiative.
•    Experience in process owner, policy or advisory role in client lifecycle operation & risk domain will be added advantage.
•    Worked on various roles within client life cycle will be given with additional preference.
•    Understanding of kyc, aml (anti money laundering) & sanctions, and financial crime (fc) regulatory requirements. 
•    Knowledge of cib and especially client coverage products and scb internal banking system. 
•    Ability to apply sound judgement with critical thinking skills and courage necessary to perform a first line control role and maintain effective working relationships
•    Strong analytical skills, detail-focused with the ability to interpret large volume of information
•    Ability to independently drive initiatives with minimum hands-on supervision 
•    Knowledge of scb standard processes, project management, implementation and post implementation process is an advantage.
•    Excellent presentation and excel skills. 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.