JOB SUMMARY

• The ‘Chapter Lead PEGA Product specialist” role is a Subject matter expert role focusing on PEGA based solutions using CDH (Customer Decision Hub) for seamless on-boarding of retail, wealth and business banking customers. The role is also accountable for people management & capability development of the chapter members.  The detailed list of responsibilities are:

RESPONSIBILITIES

Strategy

• Create and advise on the E2E Implementation architecture with very strong knowledge in Pega architecture, customization, configuration, integration, coding, design patterns and custom business logic.
• Contribute to the overall digital on-boarding journey by articulating the capabilities of PEGA CDH.
• Acts as a conduit for the wider domain strategy, for example technical standards.
• Prioritises and makes available capacity for technical debt.
• This role is around capability building, it is not to own applications or delivery.

Business 

• Adopt and embed the Change Delivery Standards throughout the lifecycle of the product / service.
• Ensure role, job descriptions and expectations are clearly set and periodic feedback provided to the entire team.
• Follows the chapter operating model to ensure a system exists to continue to build capability and performance of the chapter.

Processes

• Accountable for people management and capability development of their Chapter members.
• Reviews metrics on capabilities and performance across their area, has improvement backlog for their Chapters and drives continual improvement of their chapter.
• Focuses on the development of people and capabilities as the highest priority.

People & Talent 

• Responsible for effective capacity risk management across the Chapter with regards to attrition and leave plans.
• Ensures the chapter follows the standards with respect to risk management as applicable to their chapter domain.
• Adheres to common practices to mitigate risk in their respective domain.

Risk Management

• Ensure all artefacts and assurance deliverables are as per the required standards and policies (e.g., SCB Governance Standards, ESDLC etc.).

Regulatory & Governance

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Key Responsibilities

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Digital Experience team to achieve the outcomes set out in the Bank’s Conduct Principles 
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

​​​​​​​Key Stakeholders

• Chapter Area Lead
• Sub domain tech lead
• Business Product Owner
• Domain architect

Other Responsibilities

• Embed Here for Good and Group’s brand and values in the digital sales/commerce team
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures 

Qualification
Requirements & Skills

• Overall experience of over 10+ years of experience in delivery of PEGA based applications/ solutions
• Must have delivered at least one production implementation of Pega CDH v8.8 multi app, cloud SaaS version, Retail banking experience will be an added advantage
• Strong understanding of Pega architecture, functionality, and capabilities, with hands-on experience in solution design, configuration, customisation, and integration.
• Expert in designing, developing, testing and deploying PEGA application using PEGA platform 8.x (PRPC & BPM)
• Strong understanding PEGA Rules Process Commander (PRPC) concepts.
• Proficiency in developing complex workflow using PEGA Business Process Management (BPM) capabilities.
• PEGA CSA certification will be an added advantage
• Strong communication skills and ability to collaborate effectively with internal stakeholders, external partners, auditors, and regulators.

Role Specific Technical Competencies

• Programming & Scripting
• OS
• Network Fundamentals
• Security Fundamentals
• Database Development
   

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.