Job Summary
• Assist to plan, direct and control the operations of the Electronic Items Operations in order to deliver a low cost and high-quality services to internal and external customer.
• Assist to constantly review current workflow and practice and analyse customer requirements to identify improvement opportunities, initiate procedure streamlining, process, re-engineering and rationalization to maximize productivity and resource utilization and improve service quality.
• A good overall knowledge of banking practice and theory.
• Participate in product or system development to ensure deliverable meet with user requirements.
• Assist to coordinate project with Group initiatives, regulatory requirement (e.g. HKMA, HKICL,HKSCC)
• Ability to handle customers enquiries with helpful manner and efficient.
• To provide support on System Testing during business & non-business hours on request basis.
• To communicate and provide operation support to all counterparties, Hubs and departments.
• To liaise with other divisions, departments, Hubs and branches on all matters relating to the Section work and ensure smooth operation flow is continuously maintained.
• To check and reconcile the system reports / perform reconciliation
• To rectify irregular cases
• To update daily MIS statistical report and productivity for management review.
• Cross team & backup support as well as overtime duties if required.
• WFH arrangement may be applied.
Key Responsibilities
Strategy
• To seek continual improvement to workflow, practice, procedure and system
Business
• To cascade the service quality concept to all staff so as to enhance the quality of delivered service
Processes
• To provide operation support to all counterparties and departments as well as process review for simplification from time to time
People & Talent
• A good overall knowledge of banking practice and theory
Risk Management
• Assist to review the systems and practice on an on-going basis to ensure that they are in compliance with Management Manual, Operating Manual and the laid down procedure.
Governance
• Assist to manage the product and system development process to ensure project is on schedule, features are aligning with requirement and implementation is smooth
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
• Operations teams
• All Branch staffs
• Internal departments
• Private Banking
• Business Banking
• Transaction Banking
• Digital Banking
• Wealth Management
• Securities Services
• Technology departments
• HKICL
• HKEX
Other Responsibilities
• Embed Here for good and Group’s brand and values in HK CPBB SnT EIO team Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);
Skills and Experience
• Banking experience
• General knowledge of general banking product
• Proficiency in computer usage
• Interpersonal and communication skills
Qualifications
• Education diploma / graduate degree
• Languages English, mandarin and Cantonese
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
