Job Summary

•    Manage and grow the relationship of existing customers and co-ordinate with various units such as Trade Services, Payments, CRC, GSSC for various transactions processing and to address all the queries relating of L/C, Remittances, Bank Guarantee, Export Credits, facility documentation, etc.

Key Responsibilities

Business
•    To assist Relationship Managers in implementing changes to Internal Standards and Procedures in line with development in the business.
•    To monitor the day to day processing/delivery of all Trade Services products related to the Trade CSC with the primary purpose of meeting service standards.
•    To ensure compliance of all Internal Procedures, Operational Controls and Regulatory Requirements.
•    To provide Trade related Services to Customers as per standards set out in the Quality Manual/system and to meet turnaround times as per the Service Level Agreement.
•    To ensure speedy resolution of customer queries and complaints, in accordance with laid down procedures and quality standards. 
•    To provide information about product features, benefits and implementation to callers
•    To help customers with their complaints and problems
•    To provide back-office support to sales team
•    To assist RMs in completing KYC reviews of the clients
•    Awareness of all the policies and procedures issued in relation to money laundering prevention & KYC
•    Ensure compliance with these policies and procedures on an ongoing basis.
•    Any suspicious transaction must immediately be reported to the supervising officer.
•    Ensure Control on Static Data Transactions

Processes
•    To ensure compliance of all Internal Procedures, Operational Controls and Regulatory Requirements.
•    To monitor the day to day processing/delivery of all Trade Services products related to the Trade CSC with the primary purpose of meeting service standards

Key stakeholders
Internal:
•    Colleagues in CPBB and CDD teams, Product, Risk, Compliance, Trade teams and other support Functions and Businesses 
External:
•    Key clients

Skills and Experience

Must-have Skills
•    Understand basic trade finance and documentation
•    Interface with clients 
•    Understanding of basic loan documentation and mortgage formalities

Qualifications

Key Experiences
•    Minimum 3-4 years of relevant experience in serving business/commercial/corporate clients. Experience in servicing international businesses under the cross-border context is a plus.

Certifications / Qualifications (only where mandatory)
•    University Graduate, MBA would be an added advantage; Any certificate courses on trade finance and lending products would be a plus as well.
•    In-depth knowledge of products, services and delivery channels available for ME & Trade Customers
•    Knowledge of operational procedures, documentation requirements, banking practices and regulations related to commercial banking
•    Firm in all business guidelines and compliance issues
•    Knowledge in facility documentation for commercial clients will be an added advantage

Languages
•    Good communications skills – verbal and written

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.