Job Summary

We are seeking a detail-oriented and client-focused Client Onboarding Specialist to join our team on a 12-month fixed-term contract. In this role, you will play a critical part in delivering a seamless client onboarding experience by reviewing account opening documentation, ensuring compliance with regulatory requirements, and supporting the successful setup of new client relationships.

Working closely with Relationship Managers, Client Service Managers, Business Development Managers, Compliance, and Operations teams, you will ensure all customer due diligence (CDD), anti-money laundering (AML), and account opening requirements are completed accurately and efficiently. This is an excellent opportunity for a professional who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering high-quality service while maintaining the highest standards of risk and compliance.

Key Responsibilities

• Review account opening documentation, customer identification documents, source of wealth information, search results, and supporting materials to ensure completeness, accuracy, and compliance with internal policies and regulatory requirements.
• Perform customer due diligence (CDD) activities and create CDD records for new clients.
• Verify and maintain accurate client data within onboarding systems, ensuring consistency between supporting documentation and internal records.
• Support Relationship Managers and Front Office teams by providing guidance on account opening requirements and documentation standards.
• Ensure the accurate handover and safekeeping of client onboarding documentation and records.
• Identify documentation deficiencies, escalate risks, and support the resolution of onboarding issues in a timely manner.
• Monitor and report recurring process errors, recommending improvements to enhance operational efficiency and client experience.
• Maintain accurate records of communications, onboarding activities, and management information (MI) trackers.
• Collaborate with stakeholders across multiple functions and locations to facilitate efficient onboarding processes.
• Adhere to agreed service level agreements (SLAs) and turnaround times for onboarding activities.
• Participate in training initiatives and continuously build knowledge of AML, sanctions, financial crime prevention, and regulatory requirements.
• Proactively identify and escalate compliance, conduct, operational, or regulatory concerns where appropriate.
• Support continuous improvement initiatives by identifying procedural gaps and recommending practical solutions.

Skills and Experience

Essential Experience

• Experience in client onboarding, account opening, KYC/CDD, AML, compliance operations, financial crime prevention, or banking operations.
• Knowledge of customer due diligence requirements and account onboarding processes.
• Understanding of AML, sanctions, financial crime, and regulatory compliance principles.
• Experience reviewing and validating documentation in accordance with established policies and procedures.
• Proven ability to manage multiple priorities and meet deadlines in a regulated environment.

Key Skills

• Strong attention to detail with a high level of accuracy.
• Excellent analytical and problem-solving skills.
• Strong organisational and time management abilities.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Excellent interpersonal and stakeholder management skills.
• Strong written and verbal communication skills in English.
• Ability to identify risks, escalate issues appropriately, and recommend practical solutions.
• Customer-focused mindset with a commitment to delivering outstanding service.
• Resilient and adaptable, with the ability to perform effectively under pressure.

Personal Attributes

• Meticulous and quality-focused.
• Proactive, driven, and results-oriented.
• Collaborative team player who builds strong working relationships.
• Demonstrates integrity, professionalism, and sound judgement.
• Committed to continuous learning and development.
• Comfortable operating in a dynamic and fast-changing environment.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.