Job Summary

•    Work closely with RM/ RM team and other business stakeholders to ensure service excellences and operational effectiveness.
•    Ensure control and compliance with all Group and Private Banking policies and procedures during client servicing ad transacting activities.
•   Work closely with respective stakeholders to cultivate an “End-to-End” thinking process of delivering client excellences and transactional effectiveness with objective to promote positive client experience and optimal productivity of staff.

Key Responsibilities

Strategy
Align with overall PvB Business Strategy 

Business
Client Servicing and Transacting Related 
•    Quality of Submissions – measured by joint responsibility with RM for timeliness and qualitative assessment for Account Opening, Periodic Review, Trigger Review as well as other static related update as per client’s instruction and/or change of circumstances of client (if any) 
•    No back-valuation request for loans and deposits > 3-days unless with valid justification 
•    Operational Risk Events (OREs)– measured by number of cases of OREs which include operational gain/ loss or near-missed event
•    Internal Requirements – measured by timely completion of all internal requirements which include but not limited to Client Investment Profile (CIP), Client Advisory Portal (CAP) or investment rationale update/ upload in Triple A-Plus (TAP) and all other remediation works (if any) 
•    Credit Application/ Document Gaps – measured by joint responsibility with RM for timely submission of eBCA to ensure submission within 10-days from due date and/or no overdue at month end. In addition, ensure no credit documents/ requirements gap, include but not limited to Credit Application, Facility Letter, Fire Insurance Renewal, Property Valuation Renewal etc. 
•    Regulatory Requirements – measured by timely completion of all regulatory requirements, which include but not limited to FATCA, Common Reporting Standard (CRS), Accredited Investor (AI) forms, Vulnerable Client (VC) assessment etc.  
•    Work toward achieving the Non-Financial Performance Scorecard together with RM/ RM Team

Service Transformation Related 
•    Participation in Process Improvement/ System Enhancement Initiatives – this include but not limited to participation in User Acceptance Test (UAT), User Verification Test (UVT), workshop, post launch adoption/ feedback etc.  
•    Demonstration of keen interest in improving day-to-day operational effectiveness by providing constructive feedback, take ownership for problem solving and sharing with relevant party for on-going improvement

People and Talent
•    Lead by example and build the appropriate culture and values as accordance to the Bank Valued Behaviour principles 
•    Set Aspirational Goal and Growth Goal and work closely with CSM Team Lead to achieve it 

Risk Management
•    Quality of CDD files record – measured by no exceptions via Control Sample Test (CST), FCC CA, Compliance, GIA or regulator reviews and timeliness of remediation of such findings (if any) 
•    Sales Supervision Exceptions – measured by the Sales Supervision monitoring on Client Transaction Instructions (CTI), Suitability & Assurance Procedure and other pre-trade requirements 
•    Regulatory Breaches (RB) – measured by reported RB cases by PvB Compliance which include but not limited to banking secrecy, RNF related, contact note by T+1, fraud cases etc. 
•    Non-Compliance of Internal Controls – measured by non-compliance of internal controls cases by PvB Compliance or PvB Business Risk Management which include but limited to clean desk, near-miss of regulatory event, Country Engagement Rules, fair dealing to client as per the Group Code of Conduct, Data Privacy Breach etc. 
•    Financial Crime Risk (FCR) Alerts – measured by joint responsibility with RM to provide response within 7 calendar days of receiving the alert 
•    Work toward achieving the Non-Financial Performance Scorecard together with RM/ RM Team 
•    CACS CPD Hours – measured by completion of the CACS CPD hours by 31 October of the year

Regulatory and  Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the Singapore / Private Bank to achieve the outcomes set out in the Bank’s Conduct Principles 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

•    Market Heads, Relationship Managers and Team Leaders
•    Other PvB COO teams, including Controls & Supervision, Client Acceptance & Review, Operational Risk
•    Support functions serving PvB, including Compliance, Legal, Operational Risk
•    Operations back-office serving PvB
•    Technology teams serving PvB

Other Responsibilities

•    Embed here for good and the Group’s brand and values in Private Banking.
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate

•    Certified under the Representative Notification Framework (RNF) by MAS Singapore, pass with Client Advisory Competency Standard (CACS) Paper 1 & 2  
•    Minimum work experience in Private Banking for more than 10-year with relevant  knowledge in wide range of investment products and services, credit facilities and different account structure 
•    Strong competencies in communicational skill (both writing and speaking), problem-solving skill, time management especially during tight timeline, leadership quality in interacting with various stakeholders etc.

Skills and Experience

•    Knowledge of investment products and services
•    Years of Experience
•    Qualification 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers