Responsibilities

• Carry out CDD function and ensure completeness of CDD information and documentation for Clients that is current, valid and complete and check the quality of CDD information as required before approval. 
• To support in performing account opening related activities (including statement set-up) in CDD and Liabilities Operations
• Deal with queries, and complaints efficiently, work closely with team members, and propose improvements to procedures to improve processing efficiency/quality.
• Ensure Data accuracy and completeness in Core Banking and CDD systems.
• To engage in CDD and Liabilities operation projects conducted based on group /local requirements.
• To support the unit to maintain the Country Dashboard on Onboarding / Periodic Risk Reviews/Dynamic Risk Reviews and Error dashboards for SME and Individual Banking Clients as per the required standards. 
• Assures AML CDD risk management and ensures material risks are identified, assessed, mitigated, monitored, and reported / escalated in accordance with the bank’s Risk Management Framework. 
• To support on handling document reconciliation for scanned images and for scanning workflow / eops docs and ensure that all documents are transferred to the main vault for safe keeping.
• Ensure agreed turn around time is adhered when executing CDD and account opening.
• To maintain and update MI / trackers related to CDD /Onboarding activities.
• To maintain the quality, and accuracy of the activities performed and ensure zero exceptions on qulaity asuarnce checks.
• Analyze and ensure compliance with internal policy and local regulatory requirements. 
• Ability to meet deadlines and to meet critical cut off times.
• Any other activities as defined by CDD and Liabilities Operations.

Key Stakeholders
Branch Network, RMs, CFCC/CDD Advisor, Legal, WRB Operations Team and FCSO Team

Qualifications

Experience and knowledge in Banking industry with AML procedures will be an added advantage

Role Specific Technical Competencies

• Good Communication Skills
• Time Management
• Detailed oriented
• Proficient in Microsoft Excel / Powerpoint 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.