Job Summary

The Job holder represents the Wealth and Retail Banking(WRB) related Products & Segment, Branches, Operations, Analytics and Wealth Management as a first line of defence, implements the Standard Chartered Enterprise Risk Framework (ERMF), and supports the Group’s Operational Risk policy and associated Operational Risk procedures to ensure that Operational Risks are effectively managed at the business unit level. 

Key Responsibilities

Strategy 
•    Responsible for understanding the Group’s business strategy and its implications for the operational risk management role

Business
•    Responsible for maintaining an awareness of the wider business, economic and market environment in which the Group operates
•    Continuously evaluate and identify operational risk implications of business strategies and programmes and provide guidance on any operational risk remediation with support from respective Risk Owners

Processes
•    Responsible for adherence to specified BAU operational risk deadlines.
•    Responsible for being key escalation contact for the business for all front office operational risk related incidents and queries that arise and being a business subject matter expert on and good conduct for the Units assigned.
•    Accountable for ensuring Risk Acceptance requests are completed by process owners for material risks and control failures identified. Accountable for the provision of these templates to second line operational risk team for review and approval prior to submission to relevant governance forums / committees
•    Responsible for the implementation of the Control Sample Testing (CST) process, sampling and testing the population of controls to ensure compliance with agreed control standards, including facilitating the monitoring / collection of any Key Control Indicators (KCIs)
•    Responsible for ensuring quality of information recorded in the risk tracking system, as well as ensuring accuracy, completeness of data, driving the timely resolution of outstanding actions.
•    Responsible for supporting the business in minimizing Risks and Losses and ensuring material operational losses are investigated to prevent recurrence.
•    Identify non-standard processes within the business and ensure appropriate control mechanisms are implemented and monitored for effectiveness.
•    Responsible for coordinating internal and external audit reviews relating to the area of business – liaising with stakeholders to ensure timely / accurate information is provided.

People & Talent
•    Responsible for driving appropriate culture and values within the business team. Setting appropriate tone and expectations for the team, working in collaboration with risk and control partners across all functions to effectively embed a strong culture of risk awareness and good conduct for the Retail Products & Segment, Retail Analytics and Wealth Management Business.

Risk Management
•    With the guidance and support from Risk Owner and Process Owner, continuously identify and evaluate operational risks arising for new products and new business, regulatory and thematic risks, and drive the implementation of appropriate controls to mitigate these risks in country.
•    Accountable for the development of control enhancements to ensure any known risks are controlled within acceptable boundaries and consistent standards.
•    Responsible for mentoring and good conduct for the Retail Products & Segment, Retail Analytics and Wealth Management staff across all segments on business controls
•    Responsible for ensuring compliance with policies applicable to and good conduct for the Retail Products & Segment, Retail Analytics and Wealth Management which impact operational risk. Challenge processes, procedures, and policy if there is opportunity for improvement
•    Responsible for speaking out on emerging risks 
•    Responsible for identifying knowledge gaps, facilitate development of training on Operational Risk for the business
•    Participate in periodic peer reviews, subject to business need, to ensure consistency of risk management approach and support the business in embedding best practices

Governance

•    Responsible for the effectiveness of WRB Non-Financial Risk Forum. 
•    Responsible for ensuring adequate governance and oversight over operational risk, through the escalation and appropriate resolution of relevant risk exposures to the Country Risk Committee (CRC) and other forums as required.
•    Responsible for escalation of issues, blockages, challenges and trends to the regional lead, COO and business head when required.

Key stakeholders

•    WRB Head in country
•    Heads of WRB business units
•    Senior Operational Risk Officer
•    Internal Audit
•    Head of BRM
•    Business & Country Compliance teams
•    Operations (GBS / GTO)

Other Responsibilities
•    Embed Here for good and Group’s brand and values in first line operational risk management.

Qualifications

•    Education: G.C.E A/L passed, A degree/MBA will be added qualification
•    Languages:  fluency in English 

Skills and Experience

•    Data Mining 
•    General Banking Knowledge  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.