Job Title Here Experience Director
Job ID:
000000123SC
Location:
London, UK
Area of interest:
Investment Banking
Job type:
Permanent - Full Time
Work style:
Hybrid Working
Opening date:
27-Sept-2022 Closing Date: 12-Oct-2022
Title: Coordinator - Telesales
Colombo, LK
Job Summary
Handle Operational activities in Onboarding accurately and comply with group policy and legal rules and regulations. Coordinate overall department operational functions and record maintenance for a smoother and efficient business processing.
Key Responsibilities
- Processing of all application opening related activities
- Ensure all applications are checked, scanned, workflow uploaded, monitoring of return workflow and escalate the sales rework on a timely manner.
- Ensure approved or rejected applications are being sent to the operations team.
- Responsible to handle document reconciliation for scanned images and act as a back for scanning WF docs
- Act as custodian
- Stationary & application requesting and maintaining
- Bases sharing / update & circulate MIS.
- Meet turnaround times as per the Service Level agreements and productivity standards
- Deal with queries, investigations and complaints, work closely with team members, and propose improvements to procedure in order to improve processing efficiency/quality.
- Assist to build a Supporting culture amongst staff in Onboarding by identifying internal and external customer requirements, cost control without compromising on quality of delivery, maintenance of compliance, regulatory guidelines, operating instructions etc
- Network on behalf of the team (communicating back to team members) with internal customers, support units, counterparties to remove blockages, improve transaction flow, co-ordinate the implementation of change, and generally to facilitate the effective working of the team.
- Ensure that proper procedures are in place to monitor the breaches to the agreed service standards.
- Performing ICDD related checks.
- Check the accuracy of application and coordinate the processing with supporting departments when required.
Processes
- Assist to introduce and implement of proper processing procedures and controls to enhance the efficiency of the team, streamline processes and to avoid any risk, loss, and complaints.
- Self-efficiency, productivity standards and track achievement to ensure that all operations carried out at Onboarding by adhering to internal & external policies and regulations by meeting the deadlines and service standards.
- Ensure that all applications are processed / opened as per group policies / DOI.
- Support department administrative functions.
- Provide accurate data to relevant authorities when required.
- Knowledge of the Group Policies, Standards and Local Regulations which are applicable to the Voice & virtual.
People & Talent
- Ensure behaviour consistent with the Group’s vision and values.
- Display team spirit, strengthening internal relationships with no conflicts.
Key Stakeholder
- Retail management team and branch management.
Our Ideal Candidate
- Ability to work under pressure to meet deadlines and critical cut off times.
- Completion of Advanced Level examination.
- Good communication skills.
- Willing to work as a team.
- Self-motivated individual.
- Experience in the relevant field will be an added advantage.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
