Job Summary

To handle activities related to Cash Management Services accurately and comply with Group policy and legal rules and regulations

Key Responsibilities

Strategy

• This role will support to engage with the diverse range of stakeholders to understand, develop and design the future strategy of Centralised Cash Management Operations.

Business

• This role will support to deliver business goals, targets and satisfy customer requirements within area of responsibility. Further it will support Cash Management Services to provide timely, accurately and secure transaction processing, Supports Cash Management Operations team to meet the SCB Group policies, procedures, Internal & External regulations, Audits, Service standards and to monitor the Operational risk factor. Managing risk, service, cost and people are the corner stones of this role.

Processes

• Assist to implement system changes as necessary, to improve the service standards, adopting the best practice module, to meet new product needs, help to identify of Operational risks of all Cash Management relating products, transactions and implement the proper controls, procedures in place to avoid any risk, loss or damage to the Bank and the Customers.
• Support to ensure overall targets relating to growth, quality, productivity proactively managed.
• Ensure the provision of the highest standard of client service in response to client enquiries and complaints to create improved, lasting relationships with our clients.
• Support and assist new systems testing.

People & Talent

• To conduct BAU activities in line with the group code of conduct.
• Ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.
• Maintain team spirit, strengthening internal relationships and actively involved in resolving any conflicts within the team.

Risk Management

• Assist Cash Management Operations operates within the local and group Regulatory guidelines, Cash Management Policy, Group operational risk policy and Escalation policy for all Reconciliation and Process exceptions.
• Support to manage the operational risk across all Cash Management businesses and products offered by the Bank through implementation of appropriate tools – qualitative and quantitative and establish a process for escalating and timely resolution of significant operational risks and issues.
• Understands the Group compliance policies, procedures and codes including Money laundering and an effective compliance culture exist throughout service delivery function. 
• Understand and adhere to the Group compliance policies, procedures including Money Laundering and Group Code of Conduct. 
• Support to maintain proper & updated Business Contingency plan for Cash Management Services to cover accommodation, equipment, information and staff cross-training needs, in order to provide for continuity of operations in the event of shortages, disruptions or disaster, with appropriate linkage to similar plans in related business.
• Ensure that all control reconciliation activities are conducted in a timely and accurate manner.
• Support team leader to closure of audit action items tagged to the team.
• Assist to analyze risk data and risk report, where necessary, mitigate and/or escalate to appropriate parties
• Comply with all applicable policies and procedures, including the Group Sanctions and Money Laundering Prevention Procedures
• Ensure that you are of aware of the Risk Management policy

Our Ideal Candidate

• Good understanding of values of the Group and objectives.
• Thorough knowledge of general banking operations, local regulations, compliance and legislation on the prevention of money laundering, will be an added advantage. 
• Good inter-personal and communication skills.
• Ability to handle pressure, conflicting priorities and constant change.
• Excellent collaboration skills and ability to work effectively in a team especially with product operations partners.

Role Specific Technical Competencies

• Should have a good knowledge of Reconciliations performed will be an added advantage. 
• Should posse’s problem solving, planning & analytical skills and strong involvement in a team-working environment
• Good time management skills
• Computer literacy

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.