JOB SUMMARY

• To manage the branch operations & teller related functions in the branch to ensure the delivery of quality service to customers. To project a professional and warm image, and to assist the BOSM in maintaining operational control and improving operational efficiency. To contribute to the achievement of business growth by promotion of the banks’ products and services.

RESPONSIBILITIES

Strategy

• To grow PRB and Cards revenue and to promote digitisation with specific focus on Mobile Banking.

Business

• Ensure to cross sell CARDs / CASA / Loans to customers monthly to help branch achieve sales targets
• Deliver quality service while carrying out the following transactions for customers:
• Accept customer instructions
• Cash deposits/ Cash withdrawals
• Accept Credit card payment/ Pay credit card advances
• Accepting, verifying and dispatching clearing cheques
• Accepting & Processing draft/pay order instructions
• Customer account detail inquiry
• Signature verification
• Purchase and Sale of foreign currency along with updating the Exchange Control system with relevant forms. (Form 1, 2 & 4)
• Exchange cash for customers

• Input of documents to workflow systems and attending to workflow items.
• Managing deliverables
• Ordering and delivering cheque books 
• Accepting account opening documents
• Accepting and submitting instructions to CMS 
• Acceptance of Dormant / Unclaimed Account reactivation
• Effecting account to account transfers
• Handling Safe Deposit lockers where necessary
• Act as Key Custodians – As per Key Custodianship Memo

​​​​​​​Processes

• Day end cash balancing
• Dual control of Cash functions / Cash holdings
• Control of Security stationary/deliverables
• Act as a bulk teller whenever required
• Attending to monthly returns
• Assisting in monitoring and closing of zero balance accounts
• Review of processing entries and vouchers / Journal verifications / Teller reconciliation
• Exchange cash between Teller & Vault / Teller & Teller
• To attend to customer courier runs (as applicable)
• Attend to KPI returns
• Sundry & Suspense Account Reconciliation
• Daily Reconciliation
• Manual reconciliation along with the PSGL system reconciliation  
• Monthly reconciliation 
• FCS System reconciliation - forward all the relevant supporting documents to the other Department on a timely manner

• Efficient and effective financial analysis and credit risk assessment by:
• Regular monitoring of accounts 
• Identifying adverse financial trends 
• Adhering to Group credit policies and standards regarding reporting and documentation
• Ensuring compliance with group standards and regulatory requirements.
• Ensuring data integrity in all core systems and documentation
• Sending excess letters
• Make arrangement to close accounts after three cheque return
• Understanding of Lending processes covering: 
• Account and Facility Processing
• Account and Facility Maintenance
• Act as a representative for record retrieval/lodgement as and when assigned.
• Provide assistance to RMs to review, credit applications and follow-ups including mortgage and other loan documentation within authorized limits whilst adhering to guidelines specified in the Personal Banking Credit Policy & Practice  

People & Talent

• Ensure behaviour consistent with the Group’s vision and values.
• Display team spirit, strengthening internal relationships with no conflicts
• To ensure annual self-appraisals are completed and submitted to HR on time

Risk Management

• Ensure proper controls are adhered to in daily operations while complying with the bank’s compliance policies and regulatory requirements 
• Adherence to Exchange control and Money Laundering Policies 
• To report Unit’s OR issues and losses to BOSM / BRM / BM
• To identify and report all exceptions on noncompliance with standard controls 
• Be fully aware of all the policies and procedures issued in relation to GPS, Group Code of Conduct, Customer Due Diligence and Money Laundering and Prevention and other applicable (group and Local). Ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Ensure zero tolerance method for all this aspect

Governance

• Ensure compliance with the laws of the land, exercise local banking regulations, and build strong relationships with the CBSL.

Key Stakeholders

• Inter branch staff /Credit and operations teams

Qualifications & Role Specific Technical Competencies

• Tertiary qualification in Banking/Finance/Marketing would be an advantage
• Sound time management and communication skill
• Thorough knowledge of banking operations
• Good understanding of product, policies, Group guidelines and Central Bank Regulations
• Ability to handle pressure, conflicting priorities and constant change.
• Good behaviour with a good understanding of values of the Group

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.