Job Summary

• In this pivotal role, you will spearhead data quality management and governance initiatives across the bank’s operations, ensuring reliability, accuracy, and accessibility of business-critical data. Your efforts will be key in identifying and resolving data issues that impact operational processes, risk management protocols, and transformation projects. This position serves as the crucial liaison between business units and data management teams, embedding robust data quality practices to facilitate informed decision-making and seamless execution of business processes based on trustworthy data.
• The role demands a proactive approach to data governance, focusing on prevention of recurring data issues and fostering a culture of data stewardship. You will collaborate with diverse stakeholders to align data quality initiatives with the bank’s strategic objectives, regulatory requirements, and operational needs. A strong emphasis will be placed on continuous improvement and the integration of data quality principles into everyday business practices, enabling agile responses to evolving market and regulatory landscapes.
• Working within a dynamic and complex financial environment, you will utilise your expertise to influence and drive data governance frameworks that support sustainable banking operations and robust risk controls. This role provides a unique opportunity to impact business outcomes directly by ensuring that data is a trusted asset across the organisation.

Key Responsibilities

Strategy Development and Execution

• Collaborate closely with senior management to develop and implement data quality (DQ) and governance strategies aligned with regulatory requirements and the bank’s broader business goals.
• Conduct continuous evaluations to identify areas where improved data quality can mitigate risks, optimise operational efficiencies, and enhance client satisfaction.
• Champion data quality initiatives and advocate for data governance integration into key strategic projects and transformation programmes.

Business Partnership and Issue Resolution

• Act as the primary escalation point for high-priority data issues that disrupt business activities, client interactions, risk controls, and change delivery.
• Work collaboratively with business stakeholders, technology teams, and control functions to diagnose data problems, define remediation pathways, and secure consensus across various business units.
• Ensure embedding of data governance practices within business processes, balancing compliance with operational agility and enabling informed decision-making.

Processes

• Scope is limited to CIB processes, but more primarily those for Banking, Coverage and Markets (including FSS)
• Define and work with the respective processes to uplift / implement DQ controls, standards and remediation processes across critical datasets
• Collaborate with data owners, stewards, and product owners
• Monitor and report on DQ metrics and KPIs, to the businesses to ensure transparency of risks and business impact
• Support adoption of tooling and platforms to automate monitoring, issue tracking and resolution processes.
• Strong knowledge in SCB’s Operational Risk framework and DQMS framework is preferred

People & Talent

• Effectively manages relevant business stakeholders across CIB

Risk Management

• Work closely with the CIB Stakeholders, Group CDO teams and the broader Data Team to drive reduction of the Data risks and monitor all major risk issues and concentrations. Where appropriate, perform the upwards escalations of key risks, issues and/or challenges encountered.

Governance

• Supports the setup and/or maintenance of the relevant governance forums/ WG

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance With, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Head of CIB Data Management & Governance and associated team
• Data Management & Governance teams for other Businesses and Functions
• CFCR I Data Risk Framework Owner and Data Standard Owners
• Operational Risk
• Group Chief Data Office (CDO) and team
• Group I Country Process Owners
• Group I Country Process Owner Support
• Chief Product Owner and the Hives
• Business Heads/ delegates
• Product Management (System/Platform Owners)
• Technology Delivery Partners

Other Responsibilities

• Embed Here for good and Group’s brand and values;
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;
• Multiple functions (double hats);

Skills and Experience

• Strong project management skills with the ability to drive complex data governance initiatives from conceptualisation through implementation.
• Deep business acumen with an understanding of financial services operations, particularly within Corporate and Institutional Banking (CIB).
• Expertise in tactical and strategic planning, capable of balancing long-term vision with immediate operational needs.
• Proficiency in Agile methodologies to support iterative project delivery and continuous improvement.
• Exceptional analytical thinking abilities to perform root cause investigations and develop sustainable data quality solutions.
• Experience designing and optimising business processes that incorporate data governance and quality standards.
• Strong stakeholder management skills to effectively communicate with business, technology, and control functions ensuring alignment and coordinated action.
• Excellent communication skills, including oral, written, and presentation, facilitating clear articulation of complex data issues to diverse audiences.
• Robust time management capabilities to prioritise competing demands and deliver results within tight deadlines.
• In-depth knowledge of enterprise risk frameworks, operational risk management, RCSA, and controls including KCI/CST indicators, underpinning the governance of data quality and compliance.

Qualifications

• 5 to 7 years of professional experience in the financial services sector, with at least 5 years dedicated to a relevant Corporate and Institutional Banking (CIB) data-related function, whether in operations or data governance.
• Comprehensive understanding of CIB products (excluding Treasury and Banking), their associated data flows and system architectures.
• Proven track record in identifying, managing, and resolving complex data quality issues effectively.
• Demonstrated excellence in stakeholder engagement and communication, skilled at bridging technical, business, and control perspectives to achieve common goals.
• Advanced analytical and problem-solving skills, capable of conducting root cause analyses and driving sustainable corrective actions.
• Familiarity with established data governance frameworks, metadata management techniques, and utilisation of data quality tooling platforms.
• Adaptability to operate efficiently within fast-paced, dynamic environments characterised by frequent change and competing priorities.
• Strategic mindset combined with an execution focus; comfortable navigating the balance between governance demands and enabling business objectives to be met.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.