Job Summary

As the trusted advisor to the clients, the Corp Field Account Manager (FAM) brings to the table deep industry knowledge and strong client relationships to understand and uncover specific clients’ financing needs and advise on personalised and customised solutions. Through strong collaboration with the GAM / RAM and other internal stakeholders (e.g. Product), the FAM takes the lead in problem solving, spotting new opportunities to drive sustainable outcomes for both clients and the Bank. The FAM is accountable delivering field/country client revenues, profitability and risk acceptance (AML, CDD and Credit) A successful FAM has strong business acumen and is adept at negotiating / communicating / influencing stakeholders in decision making by leveraging on deep industry expertise to provide sound advice. A successful FAM is also able to work well under stress and ambiguity

Strategy
•    Work closely with RAM / GAM on the development and implementation of the client strategy for the designated portfolio to maximise corridor opportunities (e.g. ensuring a “one-Bank” experience for clients. 
•    Identify client needs across SCB’s product capabilities, originate new business and grow the franchise by capitalising on bank competitive attributes.

Business
•    Lead the origination and client relationship management for a portfolio of clients at a country level. 
•    Act as the focal point of contact to client’s in-country decision maker, originating sales through leading deal discussions / managing Request for Proposals, and coordinating local and multi-product activities. 
•    Anticipate clients' needs and provide strategic advice, bringing in the relevant product and industry partners as appropriate.
•    Deliver financial performance objectives (i.e. Revenues, RoRWA, etc.).
•    Leverage and continually develop industry and product knowledge (e.g., sustainable finance), explaining relevant implications of the changing economic landscape to clients and helping them identify where business growth lies.

Key Responsibilities

Processes
•    Leverage data-driven sales systems (i.e., real-time CRM) (e.g. Microsoft Dynamics 365) to obtain a global view of clients’ financial position and more accurate customer insights to drive the client strategy. 
•    Understand, identify and utilise alternative data (e.g., web traffic, social media sentiments) to understand clients’ needs. 
•    Accelerate client data analysis using digital CRM solutions (e.g. Microsoft Dynamics 365) to reduce the need for manually coordinating multiple sales support staff. 
•    Keep abreast of emerging technologies (e.g. blockchain, API, cryptoassets) to understand impact on client and recommend relevant solutions.

Risk Management and Governance
•    Ensure credit, operational, legal, regulatory, reputation, compliance are held to the highest standards of risk management and aligned with the Bank’s risk appetite (at a product and enterprise level as relevant).
•    Identify and mitigate risks through day-to-day analysis of transactional data, external factors and other drivers.
•    Lead periodic and trigger reviews for relevant clients / portfolio on risks that impact them (i.e. risks found in client due diligence (CDD) such as credit, FCC compliance, financial crimes, fraud, sustainability risk). 
•    Keep abreast with changing regulatory requirements and provide advisory support to client.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    Products (Markets and Transaction Banking), Client Management, Credit, Technology & Operation, Compliance, Finance

Other Responsibilities
•    Embed Here for good and Group’s brand and values in Tanzania, Client Coverage, Global Subsidiaries Team Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Skills and Experience

Account Management 
•    Develops and nurtures long term client relationships by serving as clients’ trusted advisor and meeting their financing needs.
Business Acumen 
•    Understands the Bank’s business and its activities, including organisational and industry-wide matters, and applies such knowledge to business decisions and activities.
Client Experience, Behaviours and Preferences 
•    Establishes strategies and practices to manage client interactions and experience throughout the client lifecycle with the goal of improving business relationships with clients, assisting in client retention and driving sales growth. Analyses and predicts client behaviour and preferences using client behaviour analysis tools.
Financial Analysis
•    Analyses financial reports and statements to evaluate the Bank’s and/or clients’ performance and investment suitability
Product Line (Financial Markets (FM)) 
•    Understands FM products / services provided by the Bank. Develops and manages the Bank’s overall FM products / services strategy and implementation.
Product Line (Transaction Banking (TB)) 
•    Understands TB products / services provided by the Bank. Develops and manages the Bank’s overall TB products / services strategy and implementation.
•    Balance Sheet Management
•    Emerging Technologies
•    Industry Knowledge
•    Regulatory Environment - Financial Services
•    Risk Management (Financial and Non-financial)
•    Sustainable Finance

Qualifications

Education     Bachelor Degree
Languages     English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.