Job Summary

•    Monitoring the performance of all branches in the zone across products by maintaining a robust MIS.
•    Monthly review of the performance of the branch and branch staff by arriving at their scorecards
•    Maintaining a robust MIS and tracking the performance of branch against their budgeted numbers across all products.
•    Ensure that all branch staff attends the requisite training from time to time.
•    Maintain important records for branch staff in the zone.
•    Work closely with Area Director in terms of the target mapping exercise of the branches in the region.
•    To liaise with various unit concerned in the process of new branch launch.
•    To ensure that all reports are sent by the branches on time.
•    To ensure branches are regularly reporting their KRIs/CORG/Zero Tolerance and High value reports on time.
•    Ensuring that all returns are sent on time from the Area Director’s office so that the deadlines are adhered
•    Making sure that all the notices, circulars are delivered to the branches from Area Director’s and the same is being adhered by all branches.

Key Responsibilities

•    To be one point of contact for any communication from/ to the Area Director’s Office
•    To ensure that all-relevant MIS’s are prepared and submitted on time.
•    Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, Know Your Customer and Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer
•    Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance
•    Responsible for health and safety for all. As part of the Health and Safety guidelines you should:
•    Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace;
•    Ensure that your actions do not put others at risk; Work in a healthy and safe manner;
•    Encourage others to work in a healthy and safe manner
•    Report all accidents and incidents and bring to the attention of the management any hazard in the workplace

Business
Managing the Affluent Banking business

Processes
•    Strategic Thinking & Execution
•    Communication Skills
•    Strong Interpersonal skills
•    Customer Focus & Relationship Building
•    Analytical Skills
•    Regulatory and Compliance Awareness
•    Communication & Stakeholder Management

Key stakeholders
•    Champion a client-centric culture, ensuring high levels of satisfaction and retention within the affluent segment.
•    Ensure delivery of personalized banking and wealth management services that meet the evolving needs of clients.
•    Monitor client feedback and service standards to ensure consistent and exceptional customer experience.

Other Responsibilities
•    Organise team meetings

Qualifications

Bachelor’s degree 

Skills and Experience

•    Relationship Management
•    People management
•    Retail Branch Banking
•    Leadership
•    Mentoring

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.