JOB SUMMARY

To deliver excellent client service and advice to our Corporate (Corporate & Institutional Banking) & Commercial Banking clients in all interactions for their post transactional enquiries, complaints, and other service-related issues.

RESPONSIBILITIES

Strategy

To deliver excellent client service to our Corporate (Corporate & Institutional Banking) & Commercial Banking clients in relation with Solution Activity

Business

•    To provide high quality service to customers.
•    Establish service standards and ensure that they are achieved.

Processes

•    Channel solutions activation 

People & Talent

•    Have open channels of communication with staff.
•    Maintain high levels of motivation amongst staff.

Risk Management

•    Comply with Operational Risk Framework set out for Client Service including but not limited to client identification, complaints and enquiry handling. 
•    Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager. 
•    Adhere to policies including escalation and compliance requirements and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.

Governance

•    Adhere to policies including escalation and compliance requirements and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations. 

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

•    Head of Cash Management Operations 
•    Cash Management Services Managers 
•    Trade Services Managers 
•    Securities Services Managers 
•    RMs and Business Managers 
•    TB Product and & Sales Managers 
•    TB Client Service Managers 
•    Client Service Managers 
•    Managers in Hubs 
•    Technology Managers 

Other Responsibilities

Responsible for working with the Bank to ensure a safe and Healthy workplace for all. 
•    Take reasonable care for the health & safety of co-workers and those who may be affected by your actions or your omissions. 
•    Cooperate with management to support and promote Health and Safety in the workplace. 
•    Your actions do not put others at risk. 
•    Work in a healthy and safe manner. 
•    Encourage others to work in a healthy and safe manner. 
•    Report all accidents, and incidents. 
•    Bring to the attention of management any hazard in the workplace.

Qualifications

•    Education     Minimum bachelor degree

Role Specific Technical Competencies

• Operating Systems
  
• MS Office
  
• Digital Banking 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.