Job Summary

•    Take ownership of the relevant Processing Operations Team that ensures transactions flow effectively to meet Local Regulatory, Business and Client requirements.
•    Responsible for operating environment and governance embracing Product and Client requirements enabling Trade Processing Operations to process transactions effectively.
•    To lead the relevant Processing Operations Team with the aim to achieve:
o    Effective operational standards
o    Increased Productivity and efficiency
o    Good cost control within Trade Operations
o    Good quality control on operational / transactional risks
•    Drive and monitor initiatives and activities to improve daily Operations in view of accuracy, efficiency and services. 
•    Work with Trade BRM to proactively manage all compliance and operational risk at unit level; effectively implement all operational, Regulatory and financial controls with daily controls, periodic monitoring and timely issue handling.

Key Responsibilities

Process, Productivity and Budgetary Management
•    With the aid of the workflow management system, manage workflow across units and across Teams to maximize Productivity.
•    To set realistic but demanding Productivity target to units with a view to reduce unit cost.
•    Lead initiatives enabling digitisation of transactional flows & commercialisation of digital self-service tools.
•    Assist Cluster Head for collaboration with Technology on futuristic digital opportunities, pre-empt disruptive forces and commercialise innovative use of technologies
•    Assist Cluster Head to achieve the financial performance targets of front to back Operations and to drive the respective country to prioritize investments into making Client journey simpler, faster, better Challenge status quo in driving courageous conversations of doing Business with Right Clients with a sustainable cost/ income ratio.
•    To ensure that all transactions are accurately checked, processed and released in compliance with statutory Regulatory and internal operational instructions.
•    To effectively monitor and ensure deals are being released as per the Departmental Operating Instructions manual, customer’s instructions and within the timeliness and accuracy standards specified.
•    To monitor and ensure transactions are handled with in the allocated approved limits at all times, on a continual basis, and this is reviewed periodically. 
•    Continuous Improvement in Productivity to the standards prescribed for the Processes from time to time.
•    Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and escalate any unusual/complex transaction on the AML aspect to the AML advisors.

Governance & Risk Management
•    Provide support on any regular and ad hoc tasks related to unit operational risk management assigned by BRM from time to time 
•    Embed the Group’s values and code of conduct. Develop a robust culture to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.

Business Continuity Management: 
•    Assist Cluster Head to ensure an adequate Business Continuity Management (“BCM”) plan is in place across the Business, to facilitate continuity of critical Business Operations in the event of significant Business interruption.

People and Talent: 
•    Train up Team members to maximize the Productivity of resources available and to ensure that they have the required level of expertise to answer customers’ queries and apply the operational standard required by the Bank.
•    Monitor morale and constantly motivate direct reports to ensure that optimum level of Productivity and service standards are achieved.
•    To act as a sponsor for the Team for all changes facing Trade Operations Group to ensure that such changes are implemented successfully.
•    Lead and support a change in mindset, building a culture of Client centricity, agility, and accountability through standardised metrics and measurement, with the expectation that everyone in Operations are drivers and owners of Client outcomes.
•    Review Team structure and capacity plans in accordance with change in Business structure and demand.
•    Ensure succession planning for critical roles in place.

Regulatory & Business conduct: 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
•    Take personal responsibility for embedding the highest standards of ethics, including Regulatory and Business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Always work towards achieving the outcomes set out in the Bank’s conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Engage with Local Regulatory stakeholders and build trusted and valued relationships to drive outcomes that are satisfactory to the conduct of Business in the country. 
•    Monitor the effective communication and implementation of Regulatory changes.

Key Relationships:
•    Internal
•    Head & Team members of Trade Operations
•    Trade BRM 
•    Group Trade Product Operations
•    Local TB Product Management
•    Business Technology 
•    Front Office & Middle Office
•    Other Operations Functions
•    Other Functions (HR, Finance, Legal & Compliance, Tax)
•    Audit and investigations

•    External
•    Customers 
•    Vendors
•    External consultants
•    Bank Audit / Accounting firms
•    Local and Regional Regulators

Skills and Experience

Professional Skills
•    In-depth understanding of various types of Trade Products, process flow, regulations and accounting rules.
•    Strong analytical, problem solving and operational skills.
•    Excellent understanding of service quality principles.
•    Good understanding of technology support systems used within the Local environment 
•    Good management skill and able to coach the Team to achieve agreed target.

Soft Skills
•    Sound PC / MS Office skill.
•    Strong organizational skills and well-developed Business abilities.
•    Good interpersonal skills and communication skills
•    Self-motivator, able to manage multiple tasks and work under pressure.

Other Preference 
•    Passion in identifying and driving new Operations improvement opportunities 
•    Other than above roles, job holders should follow other job duties and responsibilities assigned by line manage from time to time.

Qualifications

Education: University Graduate or above
Experience: Minimum 7 years of experience in Trade Operations

Role Specific Technical Competencies

•    Business facilitation
•    Business Partnering
•    Process Management
•    Manage Change
•    Service Delivery and Operations
•    Products + Processes
•    Business Governance and Support 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.