Job Summary

Strategy
•    Achieve monitoring and review excellence by building team competencies, disciplined planning, and maximizing efficiency of Sales in terms of both quality & quantity
•    Discipline of hosting regular Outbound Team meetings as an effective strategic decisioning forum. 
•    Support Outbound Team projects and drive country project execution and implementation. 

Business
•    Support Associate Director of Outbound in translating Retail Banking agendas into detailed execution plans.
•    Discipline review on processes and reinforcement to teams.
•    Develop necessary measures and controls on processes and budgeting to upgrade governance standards.
•    Close monitoring and analysis on Operational processes.

Processes
•    Identify areas for process improvement and recommend ways to increase functional effectiveness and improve operational efficiencies
•    Responsible for implementation of the Key Control Self-Assessment (KCSA)/Control Sample Testing (CST) processes, sampling and testing the population of controls to ensure compliance with agreed control standards as well as facilitating the monitoring/collection of any Key Control or Risk Indicators.
•    Support and provide guidance to the Responsible Person to ensure integrity, quality and completeness in the execution of KCSA and CST. 
•    Ensure risks, issues and control enhancement identified in Phoenix are resolved in appropriate and timely manner. 
•    Ensure that all operational gaps are reconciled and closed in a timely manner. 

Key Responsibilities

People & Talent
•    Lead through example and build the appropriate culture and values.  Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
•    Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
•    Responsibility to review team structure/capacity plans.
•    Monitor assigned jobs are completed on a timely manner for the team

Risk Management
•    Source of reference within the business and functional units in facilitating and promoting the understanding of OR Framework.
•    Provide leadership around Risk Management, both reputational and operational to ensure they are proactively identified and mitigated in country and all issues are timely reported/escalated in line with Group and local policies and procedures
•    Support and drive the implementation of ORF initiatives and roll out of the OR Target Operating Model.
•    Responsible for recording and maintaining operational risks in the risk tracking system (Excel), in accordance with Group Operational Risk Procedures.

Governance
•    Responsible for assessing the effectiveness of team’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, support changes in these areas
•    Ensure adherence to the Risk Management Framework, Group Code of Conduct and various Policies, Procedures and Guidelines of the Bank by the country and group V&V teams, enforcing the associated policies and procedures

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    Country V&V-Inbound, CC OPS, Retention, Quality Assurance, Card Operations, CCPL, RRO, Outsource Agency, Third Party Documents Collection

Other Responsibilities
•    Embed Here for good and Group’s brand and values in V&V Outbound team.
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Skills and Experience

•    Manage Conduct
•    Manage Risk 
•    Manage People

Qualifications

Key Behaviours  
•    Ability to work with senior management to develop and roll out approved strategy.
•    Influencing across of a culturally diverse team across functions and geographies without direct reporting line.
•    Responsibility and perseverance.
•    High standards of professional integrity
Knowledge
•    Strategic acumen 
•    Conceptual thinking - able to structure and organize
•    Execution orientation - able to execute and deliver results
•    Flexible, approachable and personable character;
•    Influencing and networking 
•    Presentation and communication
Skills
•    Senior stakeholder influencing and engagement skills
•    Strong understanding of brand equity and brand management, at both a physical and emotional level
•    Strong attention to detail
•    Persuasive negotiator with excellent verbal and written communication skills
•    Excellent organisational skills, ability to prioritise and manage multitude of issues simultaneously
•    Significant experience of managing professionals over a geographically and culturally diverse region.
•    Team player 
•    Good interpersonal and leadership skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 
Together we:
 
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.