Job Summary

Strategy

•    Drive the Outward Remittance Function in Bangladesh

Business

•    To process Outward Remittance and to provide a high quality product delivery capability to the Corporate, Consumer and Institutional Banking Customer base. 

In addition to the above 

•    Directly responsible for adherence of the Group and Bangladesh Bank’s policies, procedures, service standards, which support the centralised outward remittance processing in Bangladesh.
•    To ensure compliance with internal and external requirements.
•    To provide quality in service delivery.

Processes

Processing Support

Ensure the unit operates in accordance with the Group guidelines and within risk parameters using standardised procedures and processes to ensure that the best practices are always adapted and migrated. 

Sanction Screening

•    Ensure awareness in all relevant Group Anti-Money Laundering and Counter Terrorist Financing Policy, Conduct, Financial Crime & Compliance (“CFCC”) Standards and the Group Sanctions Policy and Standards  
•    Handling RFI management for any hits/alerts raised from Transaction Screening - Financial crime surveillance 

Service Quality

•    To provide high quality service to customers.
•    Establish service standards and ensure that they are achieved.

Systems

•    To be proficient in dotOPAL,PA IMI , RCP, SAMG, AMH, CERS, ECARS, eBBS, STS, WBO SUITE, FRS, CDMS, NFRR, DATA Cap System etc.
•    To user-test all enhancements on the model system.

Information Technology

•    Work closely with IT dept in implementing new or improved software, automate manual processes.
•    Review system reports to manage access and usage risk

Operational

•    On behalf of all branches, To ensure that all outward payments instructions are fully complied with (except student file open/maintain/etc.) and transfer is undertaken to customer’s satisfaction and to perform the verification of all SWIFT payment messages- checking for accuracy, completeness and proper authorisation.
•    To ensure re-engineer current processes.
•    To Act as custodian for Drafts and Payment orders for pan Bangladesh as when original custodian is on leave.
•    To ensure that the customer’s documents are delivered to the respective processing unit within agreed time and provide quality services to CSG customers.
•    To ensure that case to case special remittance of customer’s request, approval the same received from the Central Bank.
•    To ensure properly maintained Expatriate Family remittance.

People & Talent

•    Have open channels of communication with staff.
•    Maintain high levels of motivation amongst staff.

Risk Management

•    Ensure Group Sanction policies have been strictly complied. Keep updated on sanction procedures as and when those are revised.
•    Ensure that the department gets an audit rating of at least “Improvement required “in all areas.
•    Ensure to be engaged in AML measures, ensure that staff receives required AML training, monitor suspicious transactions, and report it through the SAR/STR Process.

Governance

General

•    Ensure to develop. promulgate and maintain operating procedures impacting payment operations across the country 
•    Manage the audit & risk control standards associated with the operations
•    Consistently deliver efficient service to all branches by meeting service level agreements. 
•    Ability to work under severe deadlines to meet critical cut-off times.
•    Meeting service standards thus contributing to greater customer satisfaction and more business.

Regulatory

Ensure compliance with the Laws of the land, implement and exercise local banking regulations, and build strong relationships with the Central Bank.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Serve as a Director of the Board
•    Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Key stakeholders

INTERNAL

•    BSSMs / PFC/s /Manager Branches 
•    Treasury Dealers.

EXTERNAL

•    Central Bank-  Audits & inspection and Govt. Accounts Dept.
•    Regulators and other Government bodies.

Other Responsibilities

Health and Safety 

Responsible for working with the Bank to ensure a safe and Healthy workplace for all. 
•    Take reasonable care for the health & safety of co-workers and those who may be affected by your actions or your omissions. 
•    Cooperate with management to support and promote Health and Safety in the workplace. 
•    Your actions do not put others at risk. 
•    Work in a healthy and safe manner. 
•    Encourage others to work in a healthy and safe manner. 
•    Report all accidents, and incidents. 
•    Bring to the attention of management any hazard in the workplace.

Skills and Experience

•    MS Office (Word, Excel and PowerPoint)
•    Local Regulation 
•    AML, Sanction 
•    Communication and Interpersonal skill
•    Stakeholder Management 

Qualifications

•    Education     Masters / mba 
•    Training     Foreign exchange, aml, sanction is preferred
•    Certifications     Jaibb preferred
•    Languages     Fluency in english and bangla

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.