JOB SUMMARY

Processing Support

• Engagement in day-to-day Job processing in accordance with the Group guidelines and within risk parameters using standardised procedures and processes to ensure that the best practices are always adapted. 

Risk Management

• Ensure Group Sanction policies have been strictly complied. Keep updated on sanction procedures as and when those are revised.
• Ensure that the department gets an audit rating of at least “Improvement required “in all areas.
• Ensure to be engaged in AML measures, ensure that staff receives required AML training, monitor suspicious transactions, and report it through the SAR/STR Process.

Sanction Screening

• Ensure awareness in all relevant Group Anti-Money Laundering and Counter Terrorist Financing Policy, Conduct, Financial Crime & Compliance (“CFCC”) Standards and the Group Sanctions Policy and Standards  

Service Quality

• To provide high quality service to customers.
• Maintain service standards and ensure that there is no deviation.

Systems

• To be proficient in system.
• To user-test all enhancements on the model system.

Information Technology

• Work closely with IT dept in implementing new or improved software, automate manual processes.
• Review system reports to manage access and usage risk.

Regulatory

• Ensure compliance with the Laws of the land, implement and exercise local banking regulations in day-to-day Job.

Operational

• To support to effort of re-engineering the current processes.
• To provide quality services to customers

Health And Safety

• Responsible for working with the Bank to ensure a safe and Healthy workplace for all. 
• Take reasonable care for the health & safety of co-workers and those who may be affected by your actions or your omissions. 
• Cooperate with management to support and promote Health and Safety in the workplace. 
• Your actions do not put others at risk. 
• Work in a healthy and safe manner. 
• Encourage others to work in a healthy and safe manner. 
• Report all accidents, and incidents. 
• Bring to the attention of management any hazard in the workplace.

Key Stakeholders Management

Internal

• BSSMs / Manager Branches / Relationship Managers / BDM / Product Manager

External

• Bangladesh Bank

General

• Ensure develop, promulgate, and maintain operating procedures impacting collections across the country.
• Manage the audit & Risk control Standards associates with the operations.
• Ensure to continuously monitor, manage, and deliver major improvements to all operational processes and support across SCB for the operations units with an aim to enhance customer service quality, achieve operational effectiveness, reduce operational risk, while attaining major reduction in the unit cost of operations.

Qualification

Knowledge & Skills

• Understanding of Banking product, policies, Group guidelines and Central Bank guidelines.
• Knowledge on Airlines and Shipping Remittance along with understanding of local regulations and regulatory reporting experience will be added advantage.
• Self-motivated, unsupervised and possesses excellent interpersonal and communication skills
• Experience with MIS reporting with MS Office (Word, Excel, Access, etc.) 
• Have good reasoning skills.
• Have good interpersonal communication skills.
• Education:
• Having completed graduation from a reputed university (preferable in Business). Experience in relevant financial sector will be an added advantage.

Role Specific Technical Competencies

• Analytical Skills
• Communication Skills
• Spreadsheets / Data Management /MIS
• MS Office
• Local Regulation

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.