JOB SUMMARY

Officer, Liability Operations is primarily responsible (under supervision of Manager/ Senior Manager/ Unit Head) for document checking, account opening & issuance of various types of Retail Products. 
This role involves processing Application processing, Documentation, and account opening in TP (Transaction Processing) system as core activities among others. Officer is to contribute in overall operational efficiency, seamless processing & delivering excellent services along with ensuring control & compliance.

RESPONSIBILITIES

Strategy

To contribute in processing activities of Liability Operations in Bangladesh in order to minimise the potential for operational loss and to provide a high-quality product delivery capability to the WRB (Wealth and Retails Business) customer base.  

Business

This role involves Application processing, Documentation review, and account opening in TP system as core activities among others. Officer is to contribute in overall operational efficiency, seamless processing & delivering excellent services along with ensuring control & compliance.

 

Long Description

Processes
•    Initiate Client contact (for Relationship Manager managed accounts, RM may perform the client contact on behalf of the CDD team for document collection)
•    Complete CDD related documentation and ensure completeness of CDD information for ETB and NTB clients before submission to the SAT (Specialized Activity Team) team who will check the quality of the CDD information before approval
•    Ensure that the information and document retained as part of CDD can be retained in a manner that meets legal and regulatory requirement as well as CDD Procedures.
•    Responsible for implementation and continued compliance with relevant laws and regulations including changing Anti-Money Laundering (AML) related regulations, policies, procedures and risk control requirements through application of consistent group practices
•    Directs and executes activity within CDD team and optimize end to end overall CDD related processes and practices
•    Ensures alignment, maintenance and updating of relevant systems as required to achieve required operational and regulatory outcomes

•    Trains and provides business process and operational expertise and guidance to in-country teams in relation to understanding end to end the related processes and their connectivity to Individual CDD policy and procedure standards that impact their day-to-day business activities
•    Works closely with project teams/stakeholders to drive projects/initiatives related to the Individual CDD space to ensure successful and timely delivery
•    Assures Individual CDD risk management through testing of the related Control Sample Testing (CSTs) ensures compilation, review and distribution of M.I, reports and escalates exceptions and tracks to closure
•    Partners and actively collaborates with all relevant stakeholders across the Individual CDD functional and advisory space to build robust and sustainable operational and execution excellence
•    Other ad-hoc tasks assigned by line managers

People & Talent

•    Create a motivational and  investigating environment for which is conducive to creativity and performance with client centricity in mind.
•    Embed the Group’s values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture.

Risk Management

•    Enhance the control environment to minimise operational risk.

•    Review operational risk reports and initiate and approve action plans. Follow-up on progress/action plans to address operational risks.

•    Ensure operational disciplines such as capacity and risk management are well embedded, measured and tracked.

•    Ensuring implementation of control standards, policies and procedures Operational Risk Framework (ORF).

•    Identify processing risks or inefficiencies and implement appropriate and effective changes.
 

Review of Operations Risk through:
•    Group Operations Risk Management Guidelines.
•    KRIs (Key Risk Indicator).
•    KCS (Knowledge-Centered Service) and Standard Models.
•    Group Manuals and DOIs.
•    Effective management of respective Operations risks including reporting high or very high rated risks based on Group materiality thresholds to the relevant Operational Risk Committees.
•    Act quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees.
•    Ensure all necessary external legal and regulatory controls are in place from initial migration through service provisioning for Liability Operations.

Governance

•    Support Unit Head and Team members to implement group policies and procedures in the country.
•    Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines.
•    Establish and maintain rigor in monitoring performance 
•    Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group/Country, remaining within risk appetite.
•    Ensure adequate oversight is given to acquisition and integration activities.
•    Ensure a clear strategy is devised to achieve the fair dealing and fair accountability outcomes which are clearly communicated to all Liability Operations staff.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Help achieve the outcomes set out in the Bank’s Conduct Principles 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

•    Product Teams
•    Channels
•    Client Acquisition & Relationships
•    IT

Other Responsibilities

•    Embed Here for good and Group’s brand and values.
•    Perform other responsibilities assigned under Country, Business or Functional policies and procedures.

Qualifications
•    A recognised university degree preferably in Business / Finance / Accounting / Economics or related disciplines

•    Freshers are encouraged to apply
•    Good analytical and mathematical skills
•    Team player with strong written and verbal communication skills

Role Specific Technical Competencies

•    Analytical ability
•    Problem solving skills
•    Interpersonal skills
•    Functional skill of MS Excel
•    Communication Skill
•    Ability to work under pressure
•    Attention to detail

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.