Job Summary

Manage and operate Fraud Risk Management, WRB within the budget and keeping fraud loss within tolerance to help business meet & sustain the expected target of the bank without diluting the core objective through proactive fraud management of both lending and non-lending products in terms of investigating fraud cases, communicating findings to the stakeholders with the trend/pattern/ market information & practical recommendations for risk mitigations. Also manage transaction monitoring activities and fraud risks associated with credit and debit cards for retail clients by making risk-reward balanced decisions in alignment with business strategy without diluting the controls. Manage fraud risk, assisting businesses with implementing the ‘best in class’ tools & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives

Key Responsibilities

•    Responsible for effective fraud management of all WRB products includes Transaction Fraud Risk, Digital & Payment Fraud Risk, Lending Fraud Risk, Staff Fraud Risk Surveillance Operations and Money Mule Risk Management for the Bank. 
•    Manage the FRM team and supervise their activities along with proper counseling from time to time to achieve the maximum outputs
•    Maintain close liaison with group/ regional offices to handle cross border issues being the nature of job cross border intensive and peers/stakeholders and regulatory bodies/ industry/ Visa-MC member banks in the country
•    Provide active support/work to implement various projects/initiatives taken by country management and group office at different times
•    Make creative decisions to resolve issues of day-to-day fraudulent and suspicious issues/incidents including application frauds received from Credit Units and other various sources and close matters upon investigating with effective solutions to minimizing the recurrence of similar type of incidents in future  
•    Responsible for preparing the unit cost, cap plan budget and help business to make fraud loss budget by giving relevant data/trend
•    Delegate jobs as appropriate and monitor/ensure delivery of incumbent responsibilities within the reasonable time to contribute to the continuous growth of business striking a good balance between risks and services through process re-engineering from time to time where applicable
•    Respond to any emergency situation and handle sensitive issues arise time to time with utmost care & in liaison with the concerned units sensing the susceptibility so as to settle those issues in an amicable manner to minimize the effect
•    Manage overall operations of the unit and maintain/establish effective controls over the processes in which we operate in an organized manner with efficient MIS/information so as to respond to regular and any emergency needs of the local management as well as the groups
•    Ensure fraudulent activities are timely tracked and mitigating steps initiated to preempt further fraud losses and future risks of the similar nature of fraud to the Bank
•    Review capacity plan to ensure the adequacy in resources to deliver the business objectives through effective risk management and reinforce the effectiveness of existing fraud detection tools and prevention methods

•    Build up relationships with law & enforcement agencies and market peers/competitors (including Visa and Master Card and) to acquire timely fraud intelligence and initiate fraud deterrent actions with the help of the relevant parties)
•    Hold open discussions with the team members on critical issues in an attempt to reach a best possible decision for the bank and provide training/feedbacks to staffs in other relevant units in light of investigation findings to deter fraud
•    Develop a proactive, independent and a balanced fraud risk deterrent awareness culture within the SCB businesses in the country
•    Effectively manage 24x7 Detection Unit, do roaster and review cap plan in way adequate resources are ensured to support emergency need
•    Monitor and ensure compliance with all relevant policies, guidelines, process manuals and standard practices currently in place at all times
•    Demonstrate strong anticipatory & analytical skills in assessing the situations with good understanding of risk within consumer lending and liability

Strategy
•    Migrate “best-in-class” practices from other countries/industry and implement leading technology solutions to combat transaction fraud in cards

Business
•    Ensure the Fraud Risk Management framework is effectively embedded and communicated across Retail Customers segment
•    Optimizing operating cost efficiency while balancing the effectiveness of the decision making within Retail Risk Operations Function and ensure the cost budget in RRO is based on robust capacity plans and is delivered through a rigorous cost management discipline

Processes
•    Develop standardise process on case management and fraud loss recognition 
•    Ensure significant cases/events along with lessons leant and feasible mitigation plans where applicable are shared with country stakeholders and SCB countries
•    Drive standardization and ensure post-mortem investigative recommendations are shared with the respective units/persons for adoption to put strong controls/discipline in fraud management
•    Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country for Fraud Risk Management. 
•    Act quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees 
•    Identify and track Key Performance Indicators (KPIs) to support strategy testing environment and daily operations. 
•    Continuously improve the operational efficiency and effectiveness of fraud risk management processes.
•    Ensure effective recovery tracking process in place and timely recovery of fraud related claims, as well as timely identification/ exercise of fraud related charge backs

People & Talent
•    Support the identification, engagement and retention of high quality FRM professionals at country level.
•    Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
•    Ensure that holders of all critical roles are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
•    Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.

Risk Management
•    Identify and share industry best practices and work with the businesses for their feasibility and implementation.
•    Ensure all FRM policies and procedures in the country comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.
•    Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis     
•    Ensure that effective management response plans are in place to respond to extreme but plausible fraud scenarios in the country.
•    Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agreed appetite. 
•    Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group, while remaining within risk appetite.
•    Identify Industry best fraud risk infrastructure and management practices that are tabled and are considered for adoption
•    Monitor and ensure compliance with all relevant policies, guidelines, process manuals and standard practices currently in place at all times
•    Demonstrate strong anticipatory & analytical skills in assessing the situations with good understanding of fraud risk within Retail Risk

Governance
•    Provide oversight across Fraud Risk team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements
•    Embed the Group’s values and code of conduct in Fraud Risk to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience

•    Risk Management and Control
•    Market Knowledge
•    Problem solving 
•    Regulatory Framework and Requirements
•    Written and verbal communication
•    Critical thinking

Key Stakeholder:

•    WRB Product Team
•    Risk
•    Operations 

Qualifications

•   Minimum graduation from any reputed university
•   Minimum 6-7 years’ experience in mid-level team leader / team management role
•   Relevant working experience in digital fraud and banking-related fraud, e.g. transaction fraud, application fraud, etc.

•   Working experience with digital banking products; credit card is a must
•   Excellent in communication

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.