RESPONSIBILITIES

Strategy

•    Set and implement the vision, action plan, direction and leadership for Specialized Collections team in consistent with Line Manager, Unit Head of Specialized Collections and Head, WRB Collections & Recoveries, Bangladesh. Align with goals for the function and in support of the Bank’s strategic directions and growth aspirations.
•    Promote the culture and practice of Collections Process Standard within the Bank and embed a “Here for Good” culture and the Group Code of Conducts.
•    Establish close links with colleagues of functions to achieve common platforms and work plans for implementing a One Bank approach to covering all clients.

Business

•    Dealing with suits/cases in Court and taking necessary actions by representing the Bank as and when required. 
•    Visiting Court on regular basis to perform necessary actionable on Bank’s recovery suits/cases.
•    Communicating with Bank’s empanelled law firms on day-to-day court-case related matters for litigated accounts.
•    Preparing loan statements by using RLS, Cards 400, eBBS, e-statement etc. which to be submitted in Court in a timely manner as per Court order. 
•    Drafting and printing “Authorization Letter” for filing and withdrawing case from Court and obtaining endorsement on the same.  
•    Extracting loan documents from DMS and ICDMS for MORT, LAP/SFAP & BWC (Secured) products for producing in Court. 
•    Collecting original documents from Loan & Card Operations by checking one by one for submitting the same in Court before judgment/decree.
•    Sorting case-wise required document from the bunch. In case of any missing document, escalating the same to Loan or Card Operations for fulfilling documents. 
•    After collection from Court, providing Pay Order, copy of plaint, CTC of decree/judgment, Warrant of Arrest etc. to the team where customers are surrendering in Court by depositing 25% suit value.
•    Post judgment/decree/case withdrawal, collecting earlier submitted original documents from Court’s record room. Sending back the same to the custodian (Record Management Team) of Loan or Card Operations.

•    Follow up Chattogram team to expedite collection of original documents from Loan Operations as and when required by the Court.
•    Collecting “Vokalatnama” from law firms for sign-off by the Bank’s authorized personnel and send back the same to law firm accordingly.
•    Liaison with media vendor to publish summon notices and arrange to submit the same before Court in a timely manner. 
•    Collect copies of plaint or case evidence from law firms and sorting and handover them to respective team for incremental recovery. 
•    Updating legal status in CACS after filing lawsuit. Checking and complying end-to-end process for approval of legal bills before approval and raising in e-Proc system.
•    As per ORF control, CST & KCI related functions with Collections & Recovery. 
•    Provide support to various incoming customers regarding their queries on lawsuits/legal cases.

Processes

•    Performing day-to-day activities in compliance with Bank’s policies and processes.
•    Collaborate with cross functional teams for better management of the portfolio. 
•    Provide legal feedback to other teams.
•    Ensure to uphold the principles of Treating Customers Fairly (TCF) during customer interaction.

People & Talent

•    Promote and embed a culture of openness, trust, and integrity. 
•    Lead through example and build the appropriate culture and values.
•    Co-ordinate with other team members and work in collaboration with risk and control partners.
•    Knowledge and understanding on Bank’s Operational Risk Framework, Policy and Standards.

•    Excellent communication skills, both written and verbal.
•    Ability to think strategically as well as be able to execute.
•    Collaborative and creative problem solver, while being outcome focused.
•    Ability to make decisions in an unstructured environment and to work under pressure to meet tight deadlines.
Risk Management
•    Ensure implementation of control standards, policies, and procedures.
•    Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant channel.
•    Ensure operational disciplines such as capacity and risk management are well embedded, measured and tracked.
Governance
•    Ensure all activities are performed in accordance with collections policies and standards.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal:
•    Collections Internal Stakeholders
•    Operations
•    Legal & CFCC
•    Product and Segments
•    CRM
•    Policy & Governance
•    RRO
•    WRB Client Experience Team
•    Country Finance Team

External:

•    Collections Law firms
•    Collections Media vendor
•    Auditors & Regulators

Other Responsibilities
•    Embed Here for good and Group’s brand and values.
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Qualifications

•    LL.B. (Honours) with LL.M. degree from any reputed university. 
•    Membership of Bangladesh Bar Council will be considered as an added qualification. 
•    At least 02 (Two) years’ working experience in a Bank/Financial Institution or in a reputed law firm in the country. 
•    Good communication, interpersonal and organization skills.
•    Able to timely manage multiple tasks.
•    Proficient in written and spoken English. 
•    Good knowledge of Microsoft Office.

Role Specific Technical Competencies
•    Analytical ability
•    Problem solving skills
•    Interpersonal skills
•    Functional skill of MS Excel
•    Communication Skill
•    Ability to work under pressure
•    Attention to detail

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.