JOB SUMMARY

Bangladesh FCSO executes all Sanctions and AML surveillance controls. To enable this, FCSO monitors and screens all customer segment, accounts, and related parties. This results in a very rich data environment that creates a requirement for advanced metrics and analytics across all segments and countries of the bank. Within the FCSO, the FCSO Quality Assurance team provides risk assurance to FCSO process owners, Risk framework owner, and product teams. The role emphasis in checking and reviewing the agreed key steps in the AAA process to be followed and that the associated outputs are correct, fully documented, and consistent based on applying a Risk Based Approach while maintaining high standards of compliance with financial crime regulations. Additionally, the position requires collaboration with various stakeholders to ensure adherence to AML and Sanction standards to promote a culture of ethics and compliance within the organization.

RESPONSIBILITIES

Strategy

Ensure that there is adequate support (people, processes, tools, frameworks, systems) in the respective team for necessary controls.

Business

Support and collaborate with relevant stakeholders to make decisions based on current and possible future policies, practices, and trends. 

Processes

•    Perform quality assurance reviews on Trade AML, Trade fraud (pre check) and other non-trade processes (i.e. TM NCB, FM AML, FSS AML etc) considered under transaction monitoring as per the respective DOI guidance. Apply a risk-based approach to address financial crime/money laundering risks 
•    Publish quality assurance results and participate in quality fora with the function teams to highlight identified exceptions and thematic trends, if any 
•    Adhere to expected deadlines as stated in the DOI’s through proper workflow planning with existing resources and recommend appropriate process/DOI changes where required. 
•    Participate in weekly/bi-weekly/monthly business meeting as required and provide an update on the QCO results as required to the forum.

Governance

•    Propose control improvements, enhancements, and simplifications where appropriate. 
•    Be accountable for identification and escalation of potential risks and issues to senior management through appropriate governance channels and the Quality Control Outcome framework. 
•    In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased. 
•    Collate, analyse and identify key thematic trends in QCO results and report/assist in reporting to senior management and relevant governance/risk committees. Assist in reporting of QCO of key regulatory/audit action items, if any. 
•    Analyse and interpret data to produce reports that help the bank identify and manage emerging areas of risk / vulnerability and thus drive remediation action within the FCC function. 

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

•    FCC Controls representatives in group and country. 
•    Country MLRO and delegated teams 
•    Process owners
•    Risk Framework Owner 
•    FCSO Risk & Governance Teams 
•    FCSO Functions 
•    Internal and External reviewers

Other Responsibilities
•    Embed Here for good and Group’s brand and values in FCC Controls.
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
•    Identify and escalate process gap/knowledge gap/case management issue etc.
•    Prepare monthly Analyst Quality Index (“AQI”) scores based on the QCO results to help management team on measuring performance and take recommended actions.
•    Engaged in preparation of monthly Country Quality Index (CQI) following RAG (Red, Amber & Green) indicators, based on error thresholds which include percentage of Exceptions (Fail plus Procedural Error Rework) with overrides for breaching thresholds, measured monthly and / or 3-monthly.
•    Provide support to governance team and related stakeholder in preparation of different reports and decks (eg; CFCRC, GFCRC, RGM etc.)
•    Assist QCO and control testing lead in risk management activities.

Our Ideal Candidate
•    Education     Academic or professional education/qualifications, i.e., standards required for roles.  Eligible Criteria - Minimum Graduation from a reputed institution is required for the role.
•    Training     Bank process training, i.e., mandatory & developmental – role-specific, and regulatory / compliance
•    Licenses     Licenses and certifications / accreditations, i.e. internal / externally required with active relationship
•    Membership     Professional memberships (if any), i.e. active membership is required for roles for continuous development / improvement/ awareness of current practices, etc
•    Certifications     Relevant certifications i.e. ACAMS and CGSS will provide added advantage
•    Languages     Must be proficient in English.
•    Experience    Minimum 3-5 years of experience in quality assurance/trade AML/trade operations/risk and governance.

Role Specific Technical Competencies
•    Relevant application Knowledge (i.e. WTP, TD, ECM, MSTR etc)
•    MS Office 
•    Leadership Competency
•    Build Resilience
•    Collaborate
•    Communicate
•    Analytical Skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.