Job Summary

Operations:
•    Processing of Daily Cash & Transfer Transactions. Transactions for Remittances and other products (Cashier’s Orders, Foreign Currency Exchange etc, as applicable)
•    Ensure strict compliance on the process & policy of Group guidance & Local Regulatory, such as Anti-Money Laundering, Sanction, Customer Due Diligence, Code of Conduct etc
•    Ensure correct regulatory reporting, as applicable
•    Duel control and day-end reconciliation/ review of Cash, COs, other instruments and security items & stationary.
•    Processing Entries and Vouchers.
•    Processing of Cashiers Order/Demand Drafts
•    Processing Stop Payment instructions.
•    To maintain Turn-around time.
•    Maintenance of Cash Registers, Keys & Combination register and other relevant registers as applicable.
•    ATM cash loading/Daily Servicing & Trouble Shooting, if any
•    Management and reconciliation of all Suspense & Sundry Accounts
•    Keep Cash Difference file, Courier Controls, and Debit cards & its register, if any.
•    Carry out contingent responsibility of Receiving, Delivering, safe keeping and reconciliation of soiled/mutilated notes/prize bonds waiting to be delivered 
•    Preparation of Productivity Management and other reports and other regular returns.
•    Rectification of internal control issues.
•    Act as a Prime/non-prime key custodian, as assigned.
•    Act as a Chief Teller, when assigned.
•    Act as a back-up of BOSM, when assigned. 

Key Responsibilities

•    Act as the Locker custodian, when assigned
•    Act as the Student file custodian, when assigned
•    Handle client inquiry/complaint & process request for certificates, statements, debit card, stop payment, cheque Book request, etc.
•    Process Account related instruction and forward to account service/loan ops, as appropriate.
•    Provide Locker related service
•    Provide Student file related service
•    Act as a Documentation Officer (Preparing & managing list of docs with details, archiving dates & destruction dates while archiving, Ensuring all boxes have destruction date as per Record Retention Policy on them during archiving and retrieval of documents as & when necessary).

Service Quality:
•    Providing prompt and high quality service to Clients.
•    To achieve set targets in terms of service standards for transactions.
•    Ensuring that the branch premises are maintained to the specified standard. Recommended workflow changes for greater efficiency. 
•    Resolving investigations and inquiries initiated by customer inquiry to the specified standard.
•    Continuing Customer Retention efforts with personal involvement in complaint resolution. Log customer complaints to CEMS and keep track of their resolutions.
•    Establishing Risk recognition and Compliance Culture across the branch.
•    Own and Drive Know Your Customer/CDD, Reputation Risk, Money Laundering initiative
•    Report Suspicious Activities/Transactions as necessary.
•    Ensure Control Environment is robust enough to receive Satisfactory Audit Ratings
•    Ensure general housekeeping standards of the branch
•    Customer quarries follow up and solve problems
•    Enhancement of the Bank’s image via community activities

Financial/Sales:
•    Generation of new business via in-branch contacts/Cross Selling from observation of customer transactions
•    Building new relationships and strengthening existing Relationships
•    To achieve set targets in terms of potential customer and follow up with phone calls.
•    Referral of prospective business to other SCB functional units

Operational Risk/Administration:
•    Assist the BM for the branch security management and coordinating with Administration as and when required.
•    Assist the BM to ensure that branches maintain all the records that are auditable for good audit rating
•    Participate in carrying out the Business Continuity Plan among the department. 

People: 
•    Have open channels of Communications and maintain high levels of motivation.
•    Help create an environment where the branch people can operate as a team demonstrating the Values of the Bank

Key Stakeholders
•    CPBB Operation
•    Client Relationship
•    Branch Operation Team
•    Business Risk Management Team

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
•    CPBB Operation
•    Client Relationship
•    Branch Operation Team
•    Business Risk Management Team

Qualifications

•    Minimum Bachelor’s Degree.
•    1-2 years of relevant experience.

Role Specific Technical Competencies
•    Communication Skill

•    MS Office

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.