Job Summary

The Director, Business Change, TB is a pan Transaction Banking (TB) role, covering the end-to-end TB Business Change portfolio. The role holder will ensure the successful delivery of benefits to the business and alignment with the overall strategy and fosters a culture of continuous improvement and stakeholder collaboration to ensure TB operates at its highest potential.

Supporting the TB Business COO, the role holder will manage the comprehensive delivery of TB’s key business strategy initiatives and associated process designs and improvements to meet business growth aspirations, whilst strengthening ways of working and execution, and ensuring best in class capabilities are embedded into BAU. This will involve planning, implementing, and managing initiatives aimed at optimising, monetising and driving strategic growth while covering all aspects of business change requirements, risk management and progress monitoring.

A strategic mindset with hands-on delivery and oversight over the outcomes is crucial, and the role holder must be comfortable with ambiguity and building strong stakeholder relationships across TB. It will involve collaborating closely with Senior Executives, Business Heads and cross-functional teams to ensure successful delivery of the programmes and alignment with business objectives.

Key Responsibilities

Strategy and Execution
•    Define the TB business change planning, rollout, and delivery of the business change and enablement agenda across TB, in consultation with the TB MT
•    Execute a business-aligned enablement change plan (including KPIs to ensure the initiatives are embedded and adopted).
•    Drive excellence in business enablement, through identifying and delivering business success requirements. Monitor and report on the realisation of benefits from the enablement initiatives, ensuring they meet objectives.

Change Management
•    Accountable for delivery of business change programmes ensuring appropriate programme structure, tracking, reporting and governance. 
•    Design and implement tools to support the TB business change and enablement agenda. Ensure that TB is ready to adopt the change, with all necessary training, resources, skills, and support in place.
•    Strong business engagement, working closely with business units across the organisation to ensure they are prepared for the change, addressing any concerns or resistance.
•    Where specific subject matter expertise is required, bring together and facilitate the optimal outcome for TB and the Group and communicate it in a clear and compelling way to key stakeholders.
•    Work closely with TB businesses impacted by relevant initiatives and changes to solve issues and spot opportunities as they arise.
•    Ensure that all change management deliverables are completed on time and to the required standard.
•    Develop and execute effective communication plans to engage and communicate all relevant parties about the change. Prepare supporting documents and presentations.
•    Proactively promote and communicate relevant project narratives across key stakeholders including regional management and support functions as required.
•    Oversee the development and delivery of training and support materials to facilitate change.
•    Establish mechanisms for gathering feedback on the change process, and make necessary adjustments based on this feedback.
•    Ensure end-to-end delivery of business enablement initiatives and facilitate effective handovers to BAU.

Day-to-Day Tasks

Programme Management
•    Responsible for the governance of the business change programme portfolio, including defining timelines, producing and managing detailed plans, tracking projects to ensure on-time delivery within scope and budget, with the flexibility and agility to adapt along the way.
•    Provide end-to-end PMO support for the TB Business Change portfolio 
•    Ensure good programme governance through programme / project disciplines, oversight committees and correct documentation of programme plans, approaches and documentation (as outlined in the Bank’s Programme Governance Policy and Project Management Standards).
•    Produce clear documentation such as plans, briefings, timelines, processes, stakeholder comms, or meeting notes.
•    Set a consistent methodology for measuring baselines and tracking/reporting benefits, tracking of transformation programmes at key milestone level (investments, costs and benefits)
•    Manage relationships with MT level business and functional stakeholders on related projects, collaborating closely with them and their teams.
•    Develop effective communication strategies to coordinate between various teams while keeping cross-functional stakeholders and leaders informed on progress, challenges, and risks, and providing reporting when needed.

Risk Management & Governance 
•    Ensuring risks are appropriately managed within the risk appetite, overseeing mitigation and resolution of risks and issues which may impair delivery, escalating unresolved risks/issues
•    Identify, escalate and resolve issues that have the potential to hinder or delay the implementation of TB initiatives
•    Resolve any issues or conflicts arising within the book of work.  Work with other key project teams in TB or the Group to ensure inter-dependencies are appropriately considered and managed.
•    Manage audits and assurance reviews, both internal and external.

Additional Responsibilities

Enterprise Agility & Business Efficiency
•    Support the delivery of large-scale business enablement and change agenda, ensuring execution across the highest value items. 
•    Focus on streamlining and improving business efficiency (not limited to people, process and technology) and touchpoints to support TB revenue production.
•    Collaborate with cross-functional teams to identify opportunities for improvement and develop solutions that address these needs.
•    Embed a mindset across TB to measure success in simplifying processes and activities.
•    Proactively propose improvements, enhancements, and simplifications across TB, obtaining buy-in to implement. 

Qualifications

•    Degree qualified with at least 10+ years in banking, specifically experience in managing complex business projects, ideally in Transaction Banking space.
•    Highly strategic, consultative and solution oriented with the ability to assess and understand SC business & organisational issues/requirements.
•    Strong execution capability, high discipline with excellent project management skills
•    Strong relationship management skills. Strong ability to manage and effectively influence multiple stakeholders including senior management
•    Work with relevant stakeholders to prepare for high-profile quarterly and monthly status reviews: designing the agenda, overseeing the creation of materials, ensuring key discussion points are well prepared to ensure decisions can be made efficiently.
•    Strong analytical capability
•    Very strong verbal and written communication and presentation skills i.e. PowerPoint, Excel
•    Strong team orientation. Ability to work effectively in cross-cultural, cross-geographical, matrix environments
•    Develop and execute a communications plan to engage and inform a wide variety of stakeholders.
•    High level of responsiveness, sense of urgency; ability to operate in a highly pressurised & dynamic environment
•    Strong drive for results, ability to plan, track and follow through to deliver an aggressive project plan
•    Role model for the Bank’s valued behaviours, particularly around integrity and confidentiality

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Expected annual base pay range for the role is 140,000 USD to 200,000 USD. The final offer will be determined on an individualised basis using a number of variables, including but not limited to skill set, depth of experience and education, internal relativity, and specific work location. At Standard Chartered Bank, Base pay is only part of the total compensation package. Discretionary variable pay and a range of attractive bank sponsored benefit programs are available and designed to foster employee overall health and well-being including, but not limited to, a best in class 401k plan with up to 8% employer match, robust medical plan coverage with employer funded Health Savings Accounts, inclusive family building benefits, and flexible/hybrid working arrangements for many of our positions subject to role specific considerations Visit our careers website www.sc.com/careers 

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers