Job Summary

Role Purpose
•    The purpose of this role is to provide strategic and tactical management of FCSO Transaction Monitoring Non-Correspondent Banking (NCB), Trade & Fraud teams in GBS India.
•    Support the Global Head, Transaction Monitoring discharge their key responsibilities around Process Ownership at Group-level for the Transaction Monitoring as set out in the ERMF, as it relates to:
•    Identification and management of the processes and associated risks including activities which are carried out by other businesses or functions, or which are hubbed or outsourced;
•    Implementing the RCSA to monitor the effectiveness of the controls and standards governing the end-to-end process;
•    Being responsible to the Process Universe Owner, Risk Framework or Policy Owners, and implementing the control requirements applicable to the process;
•    Escalating significant risks and issues to the Process Universe Owners, relevant RFO or Policy Owners

Accountabilities
•    Managing the relevant Transaction Monitoring processes within approved Group risk appetite, and breach escalation, including:
•    Implementation of process/control metrics to monitor the adherence to the group risk appetites,
•    Prompt escalation of any risks or control weaknesses in the process as executed and prompt remediation. Development of appropriate treatment plans to mitigate risks or controls weakness identified.
•    Review of key metrics and trends to identify issues with effectiveness and opportunities for efficiency in the Transaction Monitoring process.
•    Provide input into design and enhancement of all Transaction Monitoring solutions. Training and development of resources to address all applicable risks
•    Engagement of Second Line of Defence for approval, guidance, and challenge
•    Review of process and control change to satisfy local and extra-territorial regulatory obligations, as well as emerging risk threats
•    Review of the Group policies/standards and Country Addendum (from 2LOD) and Group DOI/guidance and Country variation (from 1LOD) to mitigate the applicable risks and risk sub-types, in line with local country FCC regulations

•    Assessment, Monitoring and Mitigation of FCC risks relating to Surveillance and Operations
•    Data aggregation, risk reporting and data quality of group Management Information related to AA process
•    Building and maintaining senior management relationships within the Bank, with peer organizations, legal / consulting firms, and key regulators to understand, and (where appropriate) align with top market practices, with a specific focus on the move to emerging technologies and digitalization in relations to Financial Crime.
•    Liaising between business users and technologists, with a strong understanding of business requirements, Financial Crimes Compliance risk, and industry technology, explaining compliance needs to technologists and translating key technological terms and concepts to compliance.
•    Continuing to build and foster a culture of compliance risk management that attracts, supports, develops, and retains a highly effective diverse team of best-in-class compliance professionals.
•    Partnering with the FCC Compliance leadership team and key stakeholders across the Bank to develop a comprehensive FCSO strategy across Emerging Technology, Digital and Data and recommend and track controls to mitigate compliance and operational risk, particularly with regard to AI, ML, RPA and the technology platforms and software behind them.
•    Proactively anticipating and helping the senior management plan for changes in the compliance and regulatory environment.
•    Focusing on continuous control improvements across all areas of Financial Crimes to ensure the continued improvement of the control framework and to deliver integrated global processes and systems.
•    Driving all processes to be efficient, cost effective, streamlined and value add.

Key Responsibilities

Strategy
•    Ensure compliance with relevant Group Transaction Monitoring Standards
•    Participate in & drive strategy with key stakeholders such as CFCC, Business, Legal & Compliance more broadly, Technology, Finance and other Operational support areas.
•    Build a good understanding of Transaction Monitoring processes at other peer institutions and regulatory expectations. Keep track of industry developments and emerging practices and be a thought leader and influencer in leading such changes 
•    Participate in relevant industry forums to understand and influence Transaction Monitoring process improvements
•    Provide advice, support and input to policies, procedures / DOIs that are impacted through the Transaction Monitoring or monitoring program 

Business
•    Support Client Segments, Products and Functions to achieve business objectives, support financial targets through an effective Transaction Monitoring Surveillance program that is scalable and efficient operational management and delivery of exception client service
•    Supporting relevant countries to meet relevant Transaction Monitoring requirements

Risk Management
•    Provide risk management advice and challenge to stakeholders, including recommending and overseeing remediation actions arising from investigations and identified financial crime risks.
•    Escalate regulatory breaches or risk tolerance exceedances to senior management and in‑country FCC, ensuring timely remediation or cessation of activities.
•    Analyse significant financial crime risk events (e.g. SARs, non‑compliant transactions, production orders), ensuring cross‑border linkages are identified and appropriately reported across jurisdictions.

•    Apply and advise on Group and FCC risk management frameworks, policies and processes (including AML surveillance, client screening, monitoring and risk assessment) to manage AML‑related risks across products and economic activities.
•    Assess and drive analysis of the business and operational impact of financial crime–related regulatory matters, including leading internal challenge for Product and Segment Advisory functions.
•    Monitor horizon and emerging financial crime risks and develop effective mitigation strategies for potential Group‑wide impact.
•    Review and validate red flag coverage and typologies to ensure monitoring is fit‑for‑purpose and compliant with regulatory expectations.
•    Ensure regulatory changes (including Transaction Monitoring requirements) are communicated and cascaded effectively across regions and countries, in coordination with Group communications.
•    Ensure compliance with Outsourcing Policies and local regulatory requirements, including establishing and maintaining appropriate SLAs, SRMs and oversight of outsourced activities.

Governance
•    Track significant issues arising from FCC/FCSO metrics, FCC Assurance activities, Audit reviews and regulatory inspections, providing validation of issue closure where necessary.
•    Propose control improvements, enhancements and simplifications where appropriate.
•    Support all control checks undertaken under the Operational Risk Framework (ORF).
•    Periodic reporting and timely escalation of significant risks and issues arising from FCC/FCSO Monitoring and Assurance activities.
•    Be accountable for identification and escalation of potential risks and issues to senior management through appropriate governance channels and the Quality Assurance framework.
•    Attend relevant leadership meetings.
•    Support senior oversight of FCSO.
•    Ensure tracking and remediation of surveillance and investigations related regulatory findings.
•    In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased.
•    Prepare and cascade lessons learned from audit findings, FCC assurance activities and specific investigations.
•    Define metrics and/or key risk indicators (KRI) especially for AML, Sanctions.
•    Collate, analyse and interpret data in reports to senior management and relevant governance/risk committees.
•    Design and maintain dashboards and metrics that allow FCC to dynamically monitor financial crime risk and operational performance for key FCC processes.
•    Analyse and interpret data to produce reports that help the bank identify and manage emerging areas of risk / vulnerability and thus drive remediation action within the FCC function.
•    Provide leadership to the FCC network as part of the Group senior FCC management team.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Lead the FCSO to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment. 
•    Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
•    Support relevant stakeholders to respond to regulatory questions.
•    Represent the Group through relationships with key regulators, relevant industry and vendor / user groups.

Business Continuity Management
•    Responsible to ensure BCM framework adequately supports the business strategy. Where necessary to provide executive sponsorship for major BCM initiatives.

Key stakeholders
•    FCC Controls representatives in group and country.

Skills and Experience

Compliance Technical Competencies
•    Compliance Policies and Standards
•    Compliance Advisory
•    Compliance Review and FCC Assurance
•    Surveillance (including Screening and Monitoring)
•    Investigations
•    Compliance Risk Assessment
•    Regulatory Liaison
•    Manage Change
•    Manage Projects

Qualifications

•    Minimum 15 years of relevant work experience in the following areas:
For Monitoring:
•    AML and Counter Terrorist Financing surveillance skills in relation the respective country jurisdiction, and client types.
•    Analysis skills: able to analyze data trends and out of pattern activities, working knowledge of Internet and MS Office Suite & independently assimilate, analyse and evaluate information from disperse data sources to determine a course of action (e.g. case closure or escalation), and record and communicate this decision clearly and concisely.
•    Banking: knowledge in terms of customers, products and transactions with expertise in at least one customer segment (retail, corporate, private banking, correspondent banking)
•    Banking operations experience (Client Due Diligence, payments, trade, markets or other) and service oriented attitude.
•    Excellent communication in English (articulation and writing).

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.