Job Summary

This role could be based in India and Malaysia. When you start the application process you will be presented with a drop down menu showing all countries, please ensure that you select a country where the role is based.

We are seeking a highly experienced and visionary leader to join our Data/Analytics/ Performance Management team. This critical role will be at the forefront of driving data-led transformation, operational excellence, and strategic insights within our core banking operations. The ideal candidate will possess a deep understanding of banking processes, coupled with exceptional analytical capabilities and a proven track record of implementing significant operational improvements.

Key Responsibilities

The successful candidate will be responsible for:
•    Strategic Data Leadership: Lead the strategy and execution of data-driven initiatives within operations, identifying opportunities for automation, efficiency gains, and enhanced decision-making.
•   Insights & Analytics: Develop and implement robust analytical frameworks to extract meaningful insights from operational data. Translate complex data into actionable recommendations for senior management to optimize performance, reduce risk, and improve customer experience.
•   Operational Excellence: Drive a culture of continuous improvement and operational excellence across functions. Identify process bottlenecks, inefficiencies, and areas for automation, leading improvement projects from conception to completion.
•   Transformation & Change Management: Spearhead large-scale transformation projects, leveraging data and technology to re-engineer processes, implement new systems, and enhance overall efficiency. Lead change management efforts to ensure successful adoption of new methodologies and tools.
•   Banking Domain Expertise: Apply extensive knowledge of banking operations (e.g., payments, trade finance, account services, reconciliations, loan operations) to identify key performance indicators (KPIs) and operational metrics for monitoring and improvement.

•    ETL & Visualization Tool Proficiency: Leverage a strong understanding of ETL (Extract, Transform, Load) processes and tools to ensure data quality, integrity, and accessibility. Expertly utilize data visualization tools (e.g., Tableau, Power BI, MSTR) to create compelling narratives through dashboards and reports for various stakeholders.
•    Team Collaboration & Mentorship: Collaborate effectively with cross-functional teams, including IT, product development, and front-office operations. Mentor and guide junior team members on data analysis, operational best practices, and transformation methodologies.
•    Stakeholder Management: Present findings and recommendations to senior leadership, effectively communicating complex analytical concepts and gaining buy-in for strategic initiatives.
•    Business & Technical Translation: Act as a key liaison, translating complex business challenges and requirements from Product Owners into clear, actionable technical specifications and impactful metrics.
•    Product & Process ownership: Define and communicate the vision, scope, business case and efficiency impact for new initiatives. Provide expert guidance on product and process design to ensure successful delivery of change including identifying process gaps, assessing inherited risks, and designing control mechanisms. 

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    Chief Data Office
•    CIB MT
•    CIB performance management team
•    CIB Business Heads
•    TB MT
•    International Market heads and leads
•    Country and GBS operations teams
•    Group Operational Risk 

Skills and Experience

•    Minimum 12+ years of progressive experience in Banking Operations, with a significant focus on data analysis, operational excellence, and transformation initiatives.
•    Proven expertise in data analysis, data modelling, and statistical techniques.
•    Strong understanding of banking processes and products across various functions.
•    Experience with Data operation concepts and tools. Familiarity with specific data tools (e.g., DataIku, SAS, Alteryx) is a plus.
•    Proficiency in data visualization tools such as Tableau, Power BI, MSTR, or similar.
•    Demonstrated experience in leading and delivering significant operational transformation projects.
•    Excellent analytical, problem-solving, and critical thinking skills.
•    Strong communication, presentation, and interpersonal skills with the ability to influence stakeholders at all levels.
•    Proven ability to work independently and collaboratively in a fast-paced, dynamic environment.
•    Proven problem solving skills. 
•    Soft Skills - Communication/Negotiation/Relationship Building/Influencing 
•    People management skills
•    ITIL and change management process

Role Specific Technical Competencies

•    Communication Skills
•    Logical thinking
•    People Management
•    Lead BI / Supports
•    SQL
•    Data Analytics
•    Data Engineering 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.