Job Summary

Lead communications and engagement for the Bank’s transformation agenda, including Fit for Growth, to build understanding, confidence and momentum across the organisation. The incumbent is a strategic advisor and hands-on communicator who combines strong stakeholder management, sound judgement and cross-channel expertise to deliver clear, relevant and impactful messages for colleagues and leaders. 

Key Responsibilities

Strategy
•    Shape and deliver the transformation communications and engagement strategy in support of CABM and the Bank’s strategic priorities.
•    Maintain a clear and compelling transformation narrative aligned to the Bank’s strategy.
•    Partner with transformation teams across the Bank to communicate objectives, progress and outcomes clearly.
•    Build and maintain strong stakeholder relationships at various levels to act as an advisor on key communication initiatives. 
•    Advise stakeholders on delivering integrated, timely and clear communications to colleagues.
•    Work with programme, regional and market stakeholders to strengthen change and communications plans.
•    Develop leadership narratives on transformation in partnership with CABM teams and key stakeholders.
•    Act as a strategic communications partner to HR and CABM leadership on transformation and strategic priorities.

Business
•    Partner with CABM Communications to create strong stories, internal content and channel plans that support transformation priorities and strengthen culture.
•    Develop communication materials such as town halls, newsletters, videos, infographics, briefing packs and FAQs, while managing spend within approved budgets and brand guidelines.
•    Build trusted relationships with key stakeholders to understand priorities, constraints and messaging needs.
•    Work with external vendors where needed to deliver change communications to a high standard.
•    Keep CABM leadership and key stakeholders informed of relevant market, technology, change and communications developments.

Processes

•    Track transformation progress through analytics and feedback and ensure the right communication and feedback channels are in place.
•    Set and use clear measures to assess communications impact and drive continuous improvement.
•    Maintain feedback channels that capture real-time input during transformation initiatives.

People and Talent 
•    Collaborate with other CABM teams and stakeholders to execute successful communications strategies.
•    Lead through example and build the appropriate culture and values.  

Risk, Regulation and Governance
•    Display exemplary conduct and live by the Group's Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    Group Transformation Office (including Fit for Growth partners) 
•    Group HR / Workforce Transformation 
•    Group Internal Communications team
•    Business, Functions and Markets communications teams 
•    CABM Leadership Team 
•    GMT Office as required 

Other Responsibilities
•   Serve on CABM and Internal Communications working groups and committees as needed. Member of the Internal Communications Community of Practice to share priorities and communications initiatives from Group that Business, Function and Market communicators need to know about, making specific asks for support and activations where needed. Take on special assignments to support CABM priorities as needed.

Skills and Experience

•    Change Management 
•    Copy Writing & Content Writing 
•    Impact Measurement
•    Partnership Management 
•    Strategic Communications
•    Adaptive and Strategic Planning
•    Brand Strategy & Management 
•    Business Acumen
•    Client Experience, Behaviours & Preferences
•    Consulting
•    Cost Management
•    Data Analysis & Visualisation
•    Digital Channel Management
•    Emerging Technologies
•    Project Management
•    Reputational Risk

Our Ideal Candidate

•    10+ years of communications experience, ideally in internal and transformation communications.
•    Strong track record of advising senior leaders on effective communications aligned to business strategy.
•    Experience in a global matrix organisation is an advantage.
•    Ability to design communications strategies and tactics with clear outcomes in mind.
•    Ability to spot potential reputation or culture risks and raise them effectively.
•    Strong experience creating content that supports strategic narratives.
•    Good understanding of content strategy, communications channels and social media.
•    Excellent written and verbal communication skills.
•    Experience in corporate communications, PR or journalism.
•    Comfortable working in fast-paced, high-pressure environments.
•    Strong collaboration and relationship-building skills.
•    Experience managing senior stakeholders and external vendors across locations.
•    A curious and creative mindset, with good data analysis and visualisation skills.
•    Experience using AI tools such as ChatGPT or MS365 Copilot effectively.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers