JOB SUMMARY

Responsible for driving the strategic growth, adoption, and performance of the Bank’s digital channel solutions for Corporate and Financial Institution clients in Vietnam. This includes ownership and enhancement of both interactive and non-interactive channels (Online Banking, Host-to-Host, APIs), digital onboarding, and mobile platforms, ensuring seamless client connectivity and superior digital servicing.

The role is product-agnostic, partnering across Cash Management, Trade Finance, and Transactional FX to deliver end-to-end digital experiences that improve straight-through processing, operational efficiency, compliance readiness, and client satisfaction. Key responsibilities include market enablement, regulatory alignment, solution deployment, client advocacy, and close collaboration with sales, implementation, operations, and technology teams to accelerate digital migration and drive the Bank’s digital agenda in Vietnam.

RESPONSIBILITIES
Strategy
•    Define and execute the digital channels strategy for Vietnam across interactive (online banking, mobile) and non-interactive (H2H, API) channels.

Business
•    Enable revenue growth by driving uptake of digital solutions across Cash Management, Trade Finance, and Transactional FX.

•    Support sales and product teams with digital solutioning, client pitches, and implementation acceleration.

•    Lead market enablement, localization, and deployment of new digital capabilities, ensuring scalability and commercial viability.

Processes
•    Oversee end-to-end digital onboarding, connectivity setup, and channel activation journeys.

•    Enhance straight-through processes, operational efficiency, and digital servicing by partnering with Implementation, Client Services, and Operations.

•    Continuously refine processes for digital channel testing, client readiness, release management, and impact assessment.

People & Talent 
•    Build digital capability within frontline teams through training on channels, connectivity models, digital onboarding, and self-service features.

•    Foster a collaborative culture across sales, product, operations, and technology to accelerate digital adoption.

•    Act as the “digital ambassador” for Vietnam, influencing stakeholders and driving change mindsets internally and with clients.

Risk Management
•    Ensure digital solutions comply with local regulations, security standards, and internal risk/control frameworks.

•    Support proactive identification of digital risks, client impact issues, and remediation plans across channels.

•    Strengthen data quality, access management, and cyber-resilience across all digital interaction points.

Governance 
•    Lead governance for digital channels in Vietnam, including readiness reviews, sign-offs, and country participation in regional steering forums.

•    Provide transparent reporting on adoption metrics, migration progress, client issues, and regulatory updates.

•    Maintain strong oversight on digital servicing, change management, and client communication related to digital releases and migrations.

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the Vietnam’s DCS function to achieve the outcomes set out in the Bank’s Conduct Principles
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    State Bank of Vietnam

Key Stakeholders 
Country, Regional and Central teams
•    Head of Transaction Banking – Vietnam
•    Product Heads (Cash, Trade, SCPrismFX)
•    Sales Teams (TBS, Coverage)
•    Implementation / Client Onboarding 
•    Client Services and Operations
•    Technology and Production Support Services 
•    Compliance 

Other Responsibilities
Embed Here for good and Group’s brand and values in Vietnam as a franchise. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Qualifications

•    Bachelors or Masters Degree in Information Systems, Computer Science or related discipline 
•    8-15+ years of experience in Transaction Banking, Digital Channels or Corporate Banking technology
•    Strong exposure to corporate connectivity (H2H, APIs, SFTP), digital onboarding, client integration, and digital servicing platforms.
•    Demonstrated experience working with Corporate and Financial Institution clients on digital transformation and channel adoption.
•    Experience managing cross-functional stakeholders across product, sales, tech, ops, implementation, and risk.
•    Ability to interpret technology architectures, integration patterns, and security protocols (SFTP, API authentication, encryption).
•    Proven capability in market enablement, platform rollout, and regulatory alignment.

Role Specific Technical Competencies
•    Channels Connectivity / integration 
•    Payments & Messaging Standards 
•    Transaction Banking Knowledge 
•    Technology architecture & Security Fundamentals

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.