JOB SUMMARY
• To acquire, onboard, grow and deepen strategic partners through strong prospecting skills and effective account management. Initiate and negotiate the joint promotion to strengthen the partner relationship.
• To lead and manage a team of Corporate Solutions Relationship Managers to meet or exceed sales targets and objectives, as well as develop and implement sales strategies, coach and motivate the sales team, and analyse sales data to identify opportunities for growth. Achieve financial and non-financial targets, meet client satisfaction, fulfil risk and control objectives.
RESPONSIBILITIES
Business
• Recruit new high-quality partners and handle the onboarding process, coordinate contract negotiations with partners, provide roadmaps to develop pipeline contributing to the sales team, etc.
• Create and implement detailed partner territory plans, collaborative development and execution of joint business plan with new and existing partners to drive wider growth strategies
• Proactively develop and acquire new business through deepening relationships, building business networks, partnering channel and alliances to achieve designated business targets.
• Lead a team of Relationship Managers to achieve Business goal of Corporate Solutions as well as providing total banking solutions for employees of Corporate and make business referrals to partner teams of CPBB.
• Drive, motivate & inspire RMs to achieve their planned sales activities and targets.
• Supervise day-to-day activities of his/her team to deliver ultimate business and service performance.
• Develops, implements, and monitors overall sales and service delivery strategy.
• Manage business opportunity and risk associated with sales teams.
• Work closely with Product Specialists/mapping channels/alliances to ensure a consistent approach to client management, marketing, and product positioning in Corporate Partnerships.
• Ensure adequate trainings are arranged to strengthen sales management workforce.
• Assist Head Corporate Solutions in strategic planning of the Business.
• Foster client relationship and client experience and drive service to sales.
Processes
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager
• To comply with all relevant policies and procedures covering regulatory, local and group requirements
People & Talent
• Preferably university graduates
• Relevant experience in sales, account management and relationship building with a proven track record in dealing with corporate business
• Good written and verbal communication skills
• With ability to work independently and under high pressure
• Organized, independent, good time management
• Strong presentation, communication and negotiation skills
• Fluent in English, Cantonese and Mandarin; Read and Write in English and Chinese
Risk Management
• Ensure compliance with external and internal regulations and policies. Read, understand and comply with all provisions of the Group Code of Conduct. Understand and adhere to the Bank's Risk policies
• To comply with all applicable money laundering prevention procedures and reporting any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.
• Ensure KYC/ CDD compliance for all new to bank and existing partners. Exercise risk assessment for all partners by following through all necessary procedures of KYC and mis-selling.
• Ensure effective complaint management.
• Report any suspicious transaction immediately to the supervising officer of Fraud Control
• No failed audit and enhance control and process to minimize audit recommendations
• Compliance with the Group Sanctions: U.S. Persons Procedures. [i.e. must not be involved in business involving countries sanctioned by the U.S. and is not to be involved in any Affected Activity.] (applicable to US Person only)
Governance
• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Follow operating and instructions/ procedures, understand duties and responsibilities and the need to seek clarification or escalate issues in timely manner
• Attend training / on the job training adequate to undertake full duties and responsibilities to prevent any operational risk
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [Corporate Solutions of Corporate Partnerships Hong Kong] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment.
Key Stakeholders
Internal Contacts
• Branch colleagues
• Product Specialists
• Product & Segments
• Client Onboarding Team
• Financial Crime Risk Team
• Other Relationship Managers – local and overseas
• Other Departments in WRB
• Staff of other business divisions and rest of Standard Chartered
External Contacts
• Existing and Potential partners
• Corporate and individual clients
• Clubs, companies and other Intermediaries, brokerage and alliances
Our Ideal Candidate
• Negotiation Skill
• Stakeholder Management
• Sales Management
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.