Job Summary

Sales & Distribution Leadership
•    Drive revenue growth across life, health, and general insurance through all bancassurance channels
•    Develop & implement sales strategies aligned with the bank’s annual business plan and regulatory requirements.
•    Set, monitor and deliver sales targets.
•    Collaborate with distribution heads (Retail Banking, Priority Banking, SME, other channels) to integrate insurance offerings into existing customer engagement models.
•    Ensure robust sales training for branch staff and relationship managers on product features, needs-based selling, and compliance.
•    Leverage data analytics to identify cross-sell opportunities and enhance penetration ratios 
•    Monitor performance KPIs.

Product & Partnership Management
•    Manage insurer relationships (life, health, and general) to optimize product offerings, service levels, and commercial terms.
•    Oversee product selection and development ensuring suitability for different customer segments 
•    Negotiate and finalize product structures with insurers, including pricing, underwriting, and value-added services.
•    Introduce and refine products based on customer insights, competitive benchmarking, and regulatory changes.
•    Ensure digital integration of insurance products into digital customer journeys
•    Coordinate marketing campaigns with bank’s marketing team and insurer partners to increase awareness and uptake.
•    Oversee product training content and ensure all front-line teams have updated product knowledge.

Governance, Compliance & Risk Management
•    Ensure 100% adherence to IRDAI regulations, RBI guidelines, and bank’s internal Group guidelines and compliance framework.
•    Implement robust sales governance — preventing mis-selling, enforcing needs analysis, and maintaining documentation standards.
•    Oversee complaint management and ensure timely resolution of customer grievances related to insurance.
•    Conduct regular audits (internal and joint with insurers) to check sales quality, policy issuance, and post-sales servicing.
•    Monitor persistency ratios and enforce remedial action plans for underperforming segments.
•    Ensure accurate reporting to senior management on sales, persistency, and governance KPIs.

Strategic & Leadership Responsibilities
•    Annual business planning for bancassurance, balancing revenue goals with customer value and compliance.
•    Drive innovation in customer engagement.
•    Stakeholder engagement
•    Talent management — hiring, developing, and retaining high-performing bancassurance leaders across zones.
•    Crisis management — handle reputational or compliance incidents swiftly.

Key Responsibilities

Strategy
•    Define and execute Regions bancassurance strategy across life, health, and general insurance to drive sustainable growth.
•    Align product, sales, and channel strategies with bank objectives and market opportunities.
•    Leverage analytics to identify growth segments and enhance insurance penetration.

Business
•    Deliver annual APE, GWP and revenue targets for bancassurance.
•    Expand distribution through branch, RM and digital channels.
•    Develop insurer partnerships for competitive product offerings and optimal commercial terms.

Processes
•    Standardize sales and service workflows across all channels.
•    Integrate insurance offerings into bank systems, digital platforms, and customer journeys.
•    Implement performance monitoring dashboards for sales KPIs, persistency, and customer metrics.

People & Talent
•    Build and lead a high-performing bancassurance team across geographies.
•    Drive capability building through product and compliance training for bank staff.
•    Foster a performance culture with clear accountability and recognition frameworks.

Risk Management
•    Identify and mitigate risks related to product suitability, sales practices, and partner performance.
•    Monitor persistency ratios and implement corrective measures.
•    Ensure customer complaints are resolved promptly with root-cause analysis.

Governance
•    Enforce robust sales governance to prevent mis-selling and ensure needs-based selling.
•    Chair product approval and sales oversight committees.
•    Conduct periodic audits and reviews of sales quality and post-sales servicing.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across 
     Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    Head, Affluent Distribution & Branch Banking
•    Head – NR 
•    Head - Trade Working Capital, SME Banking India
•    Head Business Banking - SME Banking, India
•    Area Directors
•    Wealth COO and team
•    Wealth BRM
•    Compliance
•    Legal

Skills and Experience

•    Banca Channel Sales
•    Team Management

Qualifications

•    Post-Graduate
•    Hindi, English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.