Job Summary

•    The Operational, Technology and Cyber Risk (OTCR) organisation is instrumental in protecting and ensuring the resilience of Standard Chartered Bank’s operations, data, and IT systems by managing operational, technology and cyber risk across the enterprise. As a critical function reporting into the Group Chief Risk Officer (CRO), the Group OTCR team serves as the second line of defence for assuring that controls are implemented effectively, in accordance with the OTCR Framework, and for instilling a risk culture within the Bank. 

•    The role supports the Programme Director/Manager for Risk Transformation & Regulatory Enablement in delivering a multi-year programme to uplift and enhance the Bank’s Operational Risk Management Framework (ORMF).

•    The programme addresses regulatory expectations and internal audit findings, driving consistent risk management standards across the Bank’s operations and business functions. This position goes beyond traditional PMO responsibilities. The incumbent acts as both a delivery enabler and content integrator, combining disciplined programme management with risk-framework understanding to ensure deliverables are complete, coherent, and ready for governance or regulatory review.

Strategy

Programme & Delivery Backbone

•    Assist the Programme Director/Manager in translating strategy into executable plans with measurable outcomes and tracking delivery against milestones.
•    Translate strategic objectives and regulatory milestones into executable workplans with measurable outcomes.
•    Partner with workstream leads to embed ORMF standards and align deliverables to regulatory and internal audit outcomes.
•    Maintain consolidated tracking of progress, dependencies, and risk treatment actions across multiple workstreams.
•    Ensure transparent reporting of progress and issues to the Programme Director/ Manager and senior stakeholders.

Business

Workstream Engagement & Dependency Management

•    Work directly with workstream owners to consolidate inputs, feedback, and decisions into actionable outputs.
•    Map dependencies across ORMF components and escalate blockers or overlaps to the Programme Director/ Manager.
•    Facilitate alignment between programme deliverables and other risk-management initiatives across the Group

Processes

Continuous Improvement & Best Practices

•    Identify opportunities to streamline governance processes, documentation standards, and reporting routines.
•    Contribute to template design, taxonomy consistency, and the continuous improvement of programme reporting practices.

People & Talent

•    Uphold and reinforce the independence of the Risk and CFCR function from those whose primary responsibility is to maximise short term revenues and profits.
•    Promote and embed a culture of openness, trust, and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm. 
•    Promote the culture and practice of Risk and CFCR standards (including conducting business within regulatory requirements, and to high ethical standards) within the Bank and embed a Here for good culture and the Group Code of Conduct.
•    Responsible for building a culture of good conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Group. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Risk Management

Risk, Issues & Dependencies

•    Maintain and update RAID logs, ensuring that risks and issues are clearly documented with assigned owners and actions.
•    Track dependencies across workstreams and escalate potential blockers to the Programme Manager promptly.

Reporting & Tooling

•    Prepare dashboards, reports, and presentations for programme leadership and governance forums.
•    Ensure accurate and consistent data entry across various tools (Clarity, SharePoint, Jira/ADO).
•    Provide data-driven insights to highlight delivery risks or misalignments

Governance

Governance & Standards

•    Coordinate Steering Committees, Working Groups, and internal governance forums, including managing agendas, meeting packs, minutes, and action tracking.
•    Ensure compliance with the Bank's Change Delivery Standards (CDS) and programme governance policies.
•    Maintain an up-to-date repository of governance artifacts and evidence.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. 
•    This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve relevant risk matters.  

Key stakeholders

•    Global Head of OTCR
•    Cross-risk leadership
•    Chief Operating Officer (COO)
•    CFCR
•    Client Segments across WRB, CIB, Ventures and Global Functions across T&O
•    Coverage and SME teams within OTCR
•    Group and Regional Heads
•    ERM – Frameworks & Policy 
•    ERM - Risk Appetite

Other Responsibilities

•    Embed Here for good and Group’s brand and values in Group Risk Strategy; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); 

Overall Working Experience

•    Extensive experience in Banking, Financial Institutions, Regulators, Fintech, or equivalent industries.

Business & Contextual Experience in at least one of the following areas

•    Retail Banking
•    Wealth Management
•    Private Banking
•    Transaction Banking – Trade
•    Transaction Banking – Cash Management
•    Markets (e.g., Sales & Trading, Global Credit Markets, Private Side)

Domain and Functional Experience in one of the following areas

•    OTCR – Operational, Technology, and Cyber Risk
•    Conduct & Compliance Risks
•    Data Risk
•    Conflict of Interest
•    Non-Financial Regulatory Reporting
•    Regulatory Conduct
•    Market Conduct
•    Client Conduct
•    Financial Crime Risks
•    Anti-Money Laundering
•    Anti-Bribery & Corruption
•    Sanctions
•    Fraud (Internal and External)
•    Business, Product, or Operations Risk Management with exposure to Conduct, Compliance, Financial Crime, or Control Oversight in a front or first-line role
•    Non-Financial Risk
•    Data Analytics

Other Experience

•    Proficient with tools and techniques for analyzing potential risk exposures
•    Effective communication skills
•    Knowledge of best practice risk assessment techniques and risk management frameworks
•    Understanding of key features of relevant laws and regulations applicable to the Group

•    Sound judgment on business practices, regulatory relationship management, and reputational risk
•    Ability to balance both detail-oriented and big-picture perspectives
•    Collaborative skills to work effectively across functions
•    AI skillsets will be an advantage
•    Experience in working as a Managed Service Provider to deliver risk services, including the provision of comprehensive risk management solutions and support to clients within the risk domain

Education

•    Industry related qualification in Operational Risk Management or Information & Cyber Security, such as CISSP, CISM(P), and/or CRISC or equivalent experience
•    Degree level education or equivalent
•    Proven experience in at least one of the following senior roles, preferably from within Risk and/or Compliance:
•    Risk Management, or Audit 
•    Internal and/or Regulatory Risk Reporting
•    Data Analytics
•    We value your practical and hands-on experience in the above domains

Certifications

•    Risk framework

Languages

•    English

Skills and Experience

Skills

Familiarity with ORMF components such as RCSA, Risk Appetite, Control Libraries etc

•    Proven experience in supporting large-scale transformation or regulatory programmes.
•    Strong organizational skills with the ability to manage multiple governance forums and deadlines.
•    Excellent written and verbal communication skills, capable of preparing clear packs and reports.
•    Proficiency in Clarity, SharePoint, Excel, Power BI, and PMO tools (Jira/ADO).
•    Strong stakeholder engagement skills, able to work effectively with the Programme Director/Manager, workstream leads, and senior stakeholders.
•    Detail-oriented, structured, and proactive in tracking issues and supporting resolutions.
•    Personal authority based on established trusted relationships and ability to provide advice and functional direction 
•    Strong knowledge of the businesses, markets and operations of Standard Chartered Bank and the policies, procedures, and processes through which Operations, Technology and Cyber Risks are addressed throughout the Group
•    Proven ability to lead highly complex, global activities through influence and credibility rather than command and control 
•    Ability to assess strategic priorities and focus on detailed aspects of a function in order to drive effective delivery 
•    Sound judgement and anticipation and strong integrity, independence and resilience 

Communication Skills
 
•    Excellent English oral and written skills
•    Ability to communicate and explain complicated risk issues to internal stakeholders in a simple and business-friendly way
•    Able to challenge constructively in a non-confrontational manner

•    A self-starter, able to take initiation, to navigate within the approved parameters to work out a sensible and practical recommendation or decision 
•    Ability to participate within a multi-disciplinary team and be a strong team player 
•    Ability to identify opportunities for continuous improvements 
•    Strong emotional and cultural intelligence, being able to embrace and drive diversity of thought through inclusion and the valuing of cultural diversity
•    Experience in technology, information and cyber security, risk, audit or business process analysis 
•    Blend of analytical skills, process or control expertise, project management and relationship building skills  
•    Sharp attention to detail and internal quality control 
•    Ability to think strategically and apply both quantitative methods and business insights to drive results
•    Working knowledge of data analysis software; good understanding of data systems and data query and coding language methods
•    Knowledge of statistics and its application to data 
•    Outstanding project management and analytical skills with an ability to multi-task and manage competing priorities 
•    Able to effectively present the findings with a clear, concise manner.
•    Collaborative, team-focused, and comfortable working across global teams.

Personal Skills

•    Personal authority based on established trusted relationships and an ability to provide advice and functional direction which is expected at senior levels of the Group and respected by peers
•    Strong knowledge of the businesses, markets and operations of Standard Chartered Bank and the policies, procedures, and processes through which Operations, Technology and Cyber Risks are addressed throughout the Group
•    Proven ability to lead highly complex, global activities through influence and credibility rather than command and control 

•    Ability to assess strategic priorities and focus on detailed aspects of a function in order to drive effective delivery 
•    Excellent analytical skills: ability to think clearly and rigorously about how best to assess existing and emerging risks and readiness, being able to reach a pragmatic approach and direction.
•    Experience of identifying risks (both existing and emerging), developing mitigation actions, and reaching agreement with stakeholders on the management of risks and issues.
•    Situational context aware with ability to facilitate outcomes where priorities and personalities are in conflict
•    Sound judgement and anticipation and strong integrity, independence and resilience 
•    Communication Skills: 
•    Excellent English oral and written skills
•    Ability to communicate and explain complicated risk issues to internal and external stakeholders in a simple and business-friendly way
•    Able to challenge constructively in a non-confrontational manner
•    A self-starter, able to take initiation, to navigate within the approved parameters to work out a sensible and practical recommendation or decision 
•    Ability to participate within a multi-disciplinary team and be a strong team player 
•    Ability to identify opportunities for continuous improvements 
•    Strong emotional and cultural intelligence, being able to embrace and drive diversity of thought through inclusion and the valuing of cultural diversity

•    OTCR Risk Management expertise
•    Transformation Program Management
•    Regulatory and Compliance knowledge
•    AI & Data driven risk innovation
•    Stakeholder engagement & influence
•    Team Leadership & Talent Development 
•    Manage Vendors
•    Software Security Assurance
•    Written and Verbal Communications
•    OTCR Risk Management expertise

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.