Job Summary

Grow Affluent business in EMEA region and deliver the region’s ROTE by leveraging the Affluent and Wealth Solutions proposition as our key differentiators. To fulfil our growth ambition, a client-centric strategy and execution plans have to be defined with clear business Key Performance Indicators (KPIs). The key responsibility of this role is to support the EMEA markets in designing and executing the strategic initiatives in close collaboration with the country product, segment, retail analytics, and marketing. 

Key Responsibilities

• Support in designing and executing the Affluent and Wealth Solutions strategic priority to grow and deepen Wealth client base through client engagement programmes, digital sales, and marketing campaign initiatives across key markets in EMEA (UAE, Bahrain, Kenya, and Nigeria)

Client Engagement

• Collaborate with Product, Segment and Marketing teams to design and execute strategic and thematic events aligning to the Wealth and Retail Banking’s strategy. 
• Track the outcome of the events and demonstrate the ROI.

Marketing Campaign 

• Partner with Marketing, Segment and Product teams to develop and execute strategic and tactical campaigns.
• Operationalise engagement with markets and tracking of all the campaign leads, client outcomes and business impact.
• Support and execute the Digital Sales and Marketing strategic objectives including target segment, approach, types of use cases and business case in partnership with Group stakeholders and key markets.   
• Track the business impact of agreed campaigns and communicate best practices across markets.

Digital Sales

• Support in monetising wealth and digital capabilities through digital sales initiatives and campaigns. 
• Create a journey to capture digital leads and conversion​​​​​​​

People and Talent 

• Lead through example and build the appropriate culture and values.  Set appropriate tone and expectations amongst colleagues and work in collaboration with risk and control partners.
• Ensure active communication of priorities and progress to the business to foster engagement, awareness and motivation 
• Contribute to continuous process improvement and sharing best practice. 

Risk Management

• Adherence to all Group Policies and relevant legislation covering credit, operational, reputational risk among others
• Commitment to Group Code of Conduct
• Timely completion of all e-leaning, attestations and requests for information. 

Governance 

• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Willingness to ‘speak up’ in the event of any realised or perceived breach of group conduct rules or laws by colleagues
• Willingness to work with any local regulators in an open and cooperative manner
• Ensure adherence to all internal and external regulations
• Ensure adherence with the obligations to prevent money laundering under the Group Policy and Standards and under local laws and regulations 
• Contribute towards highlighting any need to update procedures and controls as a result of changes in products, systems, policy or regulations.

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Support the Wealth and Retail Banking team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. 
• Effectively and collaboratively identify, escalate, mitigate and resolve (where appropriate) risk, conduct and compliance matters.
• Local regulator prescribed responsibilities 

Other Responsibilities

• Demonstrate ‘Here For Good’ and Group’s brand and values in daily behaviour
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Demonstrate awareness and understanding of the wider business, economic and market environment in which the Group operates. 
• Demonstrates strong knowledge of client needs for the assigned client portfolio, able to engage clients effectively and offer insights about the market conditions / trends in the network that we operate in
• Builds trust and strong account management support to clients including but not limited to loan drawdowns, overseeing the resolution of client related complaints, issues and escalations.
• Provides sound advice to clients on associated documentation requirements (e.g., credit documentation, account monitoring activities etc.)
• Deliver on assigned tasks and projects

Skills and Experience

• Products and Processes
• Regulatory Framework and Requirements (SIF)    
• Market Knowledge (SIF)    

Qualifications

• A Bachelor’s degree in Banking or Finance is advantageous.
• UAEN preferred.   

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.