Job Summary

The Assistant Manager – Loan/Lending operations represents the Operational role in retail lending business as an operations staff to carry out activities in executing Mortgage, Auto, Personal and Wealth management lending products in line with banks laid down processors.  Role further ensures that operational risks are managed effectively. The individual is to focus specifically on execution controls, governance, and supervision end to end.

About our Retail Banking Operations Team

The Retail Banking team supports our Private Banking business to deliver an outstanding service to their clients. Our client-first mentality means we approach work with a growth mindset by encouraging our team to continuously improve the way we do business by challenging the status quo and being change champions. Working across three operational excellence hubs, we have highly skilled teams with deep technical knowledge in daily banking and a breadth of interchangeable and transferable skills. As we operate in such diverse environments, we encourage our teams to bring their whole selves to work, and encourage mobility across teams and geographies, which supports individuals to build their skills, knowledge and grow their career.

About our Technology and Operations Team

Our Technology & Operations (T&O) team is the powerhouse for the Bank. We aim to go further, faster, to ensure we're agile and ready for tomorrow, today. Our diverse network enables us to innovate and build banking solutions that support communities to prosper. We're a place where talented people are encouraged to grow, learn, and thrive, to drive their own career journeys, to reach their full potential.

When you work with us, you’re protecting the reputation and legacy of a 170 year organisation and building on it. We’re driven by progress and continuously evolving to ensure we’re agile and ready for tomorrow, today. 

Key Responsibilities

•    Mortgage Liaison activities including visits to Government Registration Offices and other Banks within UAE.
•    Follow-up with the relevant authorities on the collateral documents including visits to Government Registration Offices, DLD (Dubai Land department), for collection of documents across UAE.
•    Securing Documentation handling and management.
•    Letter/ Client Communication issuance.
•    Cheque banking for process fee, valuation fee, PDCs etc.
•    Maintenance activities.
•    Report monitoring.
•    Complaint monitoring.
•    Custodianship activities.
•    Checking and updating of Mortgage loan/ finance securing documentation into the eSDS (Securing Documentation System)
•    Preparation of securing documentation dockets and settlement documentation along with custodianship activities.
•    Preparation of securing documentation tracker and title deed MIS.

Skills and Experience

•    Solid knowledge of Retail Banking products and operations of branch and other distribution channels .
•    Clear understanding of the Bank’s Operational Risk Framework or equivalent experience gained in other organisations.
•    Demonstrated history of applying sound judgement with critical thinking skills and courage necessary to perform a control role and maintain effective working relationships
•    Ability to independently drive initiatives with minimum hands-on supervision

Qualifications

•    Minimum Bachelors degree

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.