Job Summary

The role holder is accountable for end-to-end delivery of funds & fiduciary services operations across UAE/DIFC and has responsibility of the operational risk and controls. This includes monitoring the performance of operations through key metrics such as volumes, productivity, accuracy, service levels, losses and lapses, issues and risk registers. Collectively responsible and accountable for setting a governance of infrastructure processes and frameworks for robust compliance and controls. 

Strategy
•    Awareness and understanding of the Group’s business strategy and model appropriate to the role. Identify opportunities for business growth and development, working closely with management to drive new initiatives.
•    Critical success factors include the ability to work with stakeholders within and outside the bank, a good business understanding, an expert appreciation of Fund service and a pro-active attitude in managing key risks. 
•    Ensure processes performed either onshore or offshore meet the minimum standards and meet or exceed client expectations/ SLA’s which includes Direct MENA countries as well as other SCB countries hubbing into AME Hubs
•    To align services across hubs ensuring a standardized and effective service model translating into elevated client satisfaction
•    Clearly define and manage the different client groupings (direct/ internal/ group/ regional) whilst ensuring end client satisfaction and SLA adherence/ improvement. 
•    Monitor and manage service levels with other non-AME SCB hubs.
•    Work closely with the SCB Network Team to monitor service levels with third party agents.
•    To understand, help implement and ensure compliance with country and global Regulatory requirements.
•    To work closely with business heads to ensure that the services delivered by various operational platforms are of top quality and that client needs are being attended to according to our service level agreements.
•    To ensure that key business practices and service delivery processes are conducted in compliance with Group and country regulatory guidelines and those risks are identified and managed.

Key Responsibilities

Business
•    This role requires a high level of expertise in the full fund services product suite. In addition to local Fund accounting the individual will require industry knowledge.
•    Work closely with internal teams and external stakeholders to ensure the effective and efficient delivery of daily NAV.
•    Support the team in the day-to-day operational activities as required for the smooth running of the operations.
•    Ensuring compliance with all Group and Country policies, Code of Conduct and consistency in execution, and to ensure that statutory regulations and laws as a corporate body are met and satisfied.
•    Ensure day to day operating compliance with all relevant local and global regulatory requirements and industry best practice.
•    Management of Risk effectively, including identification, communication, and remediation of risks to the relevant forums
•    Support business by participating in client RFPs / DDQs / DDVs
•    Fair Accountability – full remediation/root cause analysis and execution on failed audits & ops losses

Processes
Accountability:  Fund Services client onboarding
•    Work closely with client/sales/product in finalizing the PPM/FASA and SLM
•    Liaising with the implementation/Sales team on the onboarding of new Fund service clients
•    On-boarding of Fund Service clients in SeCCure and in Multifonds via the hub (GBS MY)
•    Communicate with Data Management team and GBS MY on any new onboarding of funds. 
•    Communicate with Data Management team and GBS MY any new instruments bought into the fund.

Skills and Experience

•    Fund Accounting Understanding, and Industry knowledge
•    Delivering results and meeting customer
•    expectations
•    Service Delivery & Operations
•    Manage Risk / Conduct
•    Business Facilitation
•    Manage Change
•    Business Governance & Support

Qualifications

Market Knowledge
•    Awareness and understanding of the wider business, economic and market environment in which the firm operates.
•    Understanding of Fiduciary and Fund Services processes and key associated market risks
•    Proven track record to quickly get up to speed on new areas, concepts, and products.

Business Strategy and Model
•    Awareness and understanding of the firm’s business strategy and model appropriate to the role.
•    Track record in delivering continuous improvement.

Risk Management and Control
•    The ability to identify, assess, monitor, control and mitigate risks to the firm. Also, an awareness and understanding of the main risks facing the firm and the role the individual plays in managing them.

Financial Analysis and Control
•    The ability to interpret the firm’s financial information, identify key issues based on this information and put in place appropriate controls and measures.

Governance, Oversight and Controls
•    The ability to assess the effectiveness of the firm’s arrangements to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas

Qualifications
•    3- 5 years’ experience in investment accounting / administration / Trustee operations / CIS pricing (NAV calculation) environment
•    2 years' CIS Compliance experience
•    1 years' Custody experience

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.