Job Summary

The role is responsible for:

• Performing making activities across the Client Management processes and ensuring that client onboarding activities such as timely completion of Client Due Diligence (CDD), Credit documentation, are performed on a timely basis and first time right
• Delivering excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
• Providing insight and suggestions to improving processes, identifying opportunities to streamline and automate

Key Responsibilities

• Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients
• Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
• Provide credit documentation support for the deals flowing from CIB and Business Banking clients business sector
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
• Ensure alignment between CIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps
• Adhere to first-time-right principles
• Perform all relevant onboarding processes
• Creation of CDD for New Clients & Review of CDD for Existing Clients and perform regulatory onboarding (e.g. FATCA, CRS) activities
• Generate daily / fortnightly / monthly reports for Senior Manager/ Business Head
• Scan, upload and correctly tag documents per global documentation standards 

Skills and Experience

• Manage Conduct     
• Manage Risk    
• Manage People    
• Operational    
• Process Management    
• Data Conversion and Reporting    

Qualifications

• Meticulous; able to work quickly and accurately
• A team player with good interpersonal skills
• Strong drive to deliver
• Problem solver; looks for solutions and finds ways to progress despite blockages
• Ability to work independently and able to cope with pressures from tight deadlines
• Good writing and presenting skills in English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.