Job Summary

The role holder is accountable for supporting the strategic business agenda while maintaining risk and governance oversight, alongside the Wealth and Retail Banking (“WRB”) COO Team. The person will be responsible for managing the governance forums in WRB UAE.

As the Business Risk Management Officer in WRB, the role holder is responsible for maintaining the governance of infrastructure processes and frameworks for robust compliance and controls, e.g., CDD/AML and sanctions checks, Sales and Suitability, Fraud, Cross Border, protection of Bank and client information/assets etc

Key Responsibilities

Governance & Risk Management  
•    Ensure there is a framework for effective management of Conduct and Operational risks across the WRB business and in compliance with applicable internal policies and external laws & regulations across our markets. 
•    Accountable for country roll-out and embedding of the Operational Risk Framework and Enterprise Risk Management Framework linked to WRB business to ensure appropriate focus on ‘High’ and ‘Very High’ risk issues. 
•    Responsible to monitor and minimize operational loss and audit failures and in conjunction with country and regional COOs, ensure appropriate focus on issues and resolutions. 
•    Support key Committee meetings, to ensure quality governance on infrastructure, data and operations matters. 
•    Work with the relevant Committees to ensure processes for products are fit for purpose and meet regulatory requirements. 
•    Supports the Head, Business Risk Management, WRB, UAE and WRB West COO to execute responsibilities as outlined in the Group Operational Risk Framework.  
•    maintaining a strong and appropriate control environment covering WRB businesses 
•    Restricting business if existing infrastructure and processes, capacity or capability are not fit to execute business within operational risk tolerance, regulatory standards or growth aspirations.
•    Responsible to manage regulatory audit / inspections on Operations teams in country / region. 
•    Responsible for implementation of ORF in WRB UAE, ensuring WRB’s gross and residual risk profile is well maintained in the centre. Ensuring risk acceptances are in place where required and treatment plans (both country and group level) are tracked to meet target residual risk state. 
•    Single point of contact to answer and update all queries and submissions relating to WRB governance for the centre.
•    Ensure process maps minimize operational loss and failures ensure appropriate focus on issues and resolutions.

Functional & Business Alignment 
•    Maintain strong stakeholder engagement with Technology Services, CMT(s), Risk & Compliance and Group Internal Audit to ensure alignment across stakeholder groups.
•    Ensure appropriate representation across the stakeholder groups in governance and delivery forums.
•    Escalate appropriately to ensure the Head, Business Risk Management, WRB and WRB COO is updated and able to intervene as required.

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Support the WRB COO to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Drive the WRB conduct agenda globally and across regions, ensuring that Group and regulatory expectations are met across the entire WRB business.

People and Talent 
•    Champion and act as a role model of the Group’s values and culture  
•    Support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in Operations are drivers and owners of client outcomes.

Key Stakeholders
•    Regional Heads of WRB
•    WRB COO
•    Country Heads of WRB Client Journeys
•    Functional Partners including T&I, Risk, Compliance, HR, Finance, Legal, Audit, etc. 
•    Global Head GBS
•    Regulators including PRA, FCA, MAS, HKMA and other local regulators where appropriate  

Strategy
•    To ensure appropriate risk management framework implemented and adhered 

Business
•    WRB 

Processes
•    Business Risk Management

Risk Management
•    The role holder would be responsible for adequate documentation of all perceivable risks and their mitigants with respect to all retail products underwritten as per CB credit policy. These will include Reputational Risks, Compliance Risks and Business Risks.  Ensure compliance with the ERMF Framework. These risks should be reported to the CPBB Management Team. 

Skills and Experience

•    Data Analysis
•    Testing
•    Reviewing
•    Reporting and Escalation Management
•    Tracking and Closure of gaps 

Qualifications

•    Academic or Professional Education/Qualifications: As per Bank’s requirements and HR policy
•    Licences and Certifications/accreditations: None
•    Professional Memberships: None
•    Language: English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.