Job Summary

The individual is responsible for the delivery of the Bank’s Transaction Banking (TB) product and services to the clients within the agreed contractual service agreements, and that all digital integrations are as seamless as possible. These includes implementing client-specific service propositions, leading virtual client service teams, managing service escalations, driving service excellence, and strengthening client relationships through proactive engagement, service reviews, and continuous improvement initiatives.The team also serves as the key point of contact for supporting and onboarding clients, and provides project management support (i.e., ensure smooth flow of the project, capturing issues and risks, maintaining action plans with follow ups, and delivering a timely solution to meet the client’s expectations) and account management support (i.e., understanding clients’ business strategy and needs) to support implementation of TB products.  

This role is responsible for driving the agenda of TB Global Implementation and Cash Client Service Group within the respective countries, and ensuring the end-to-end delivery of the TB solution, this includes managing a team of Implementation Managers, relationship development, revenue retention, continuous drive to improve the deal cycle timings, and high client satisfaction to accelerate revenue realisation.  Additionally, collaboration with other Cluster / Country Heads across the TB organisation will be required to continuously improve client experience and drive a consistent global experience for our clients.

Key Responsibilities

• Lead the Global Implementation and Cash Client Service strategy for the UAE.Oversee the end-to-end implementation of complex Transaction Banking solutions.Manage senior client relationships, service reviews and critical escalations.
• Improve implementation cycle times, service quality and client satisfaction.Partner with Sales, Coverage, Product, Technology and Operations on solution design and delivery.
• Drive process simplification, digital integration and continuous improvement.
• Maintain strong project governance, operational controls and regulatory compliance.
• Lead, develop and retain a high-performing, inclusive team.Represent Implementation in senior management and governance forums.

Skills and Experience

•  Computer competency and technology background is preferred.
• Effective interpersonal and communication skills
• Understanding of ERP system like Oracle/SAP
• Project Management
• Sound analytical skills
• Trade Supply Chain finance
• Cash Management
• TB Product knowledge 
•  

Qualifications

• banking and finance industry experience or similar industry
• experience in Client Implementation with strong delivery focus 
• Has strong project management disciplines
• Extensive knowledge in API, system and technology integrations, and Transaction Banking products
• Creative problem-solver with a strategic mindset 
• Outstanding written and verbal communication skills, including presentation skills
• Able to manage ambiguity in uncertain situations whilst maintaining a strategic mindset
• Effectively manage escalations, including driving resolutions and/or appropriately escalating to senior MT (internal + external)
• Experience in Implementing Trade supplier Finance and documentary trade solutions
• Proven track record of successfully delivering large, complex, and cross-border deals
• PMP certification is a plus
• 3rd Party platforms experience a plus

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.