Job Summary

The role is responsible for driving the Trade product agenda across the MENA region, excluding UAE, including business growth, product management, stakeholder engagement, risk oversight, governance, and alignment with global Trade objectives.

Strategy
•    To ensure that sufficient tactical and strategic action plan is articulated so as to maximize the revenue impact of market, customer, business and competitor knowledge by initiating and sponsoring Product Development (New and Enhancements), Portfolio Re-engineering (e.g., repricing and risk allocation) exercises, Product and Sales Promotion campaigns, Service Quality improvements, Training and Product Marketing support for Trade services in the region

Business
•    To understand the dynamics of international and domestic trade in the MENA region with a view to size the market for Trade Services in all the Standard Chartered territories and any important but yet un-represented countries.
•    To understand customer buying behavior and needs to develop well researched customer value propositions (CVPs) positioned to increased trade revenue (new products, enhancements, service delivery initiatives, portfolio re-engineering (repricing etc.), product and sales promotion campaigns and alliances)
•    To develop and maintain a system to capture competitor and regulatory information on Trade.
•    To work closely with coverage in MENA and provide leadership from a Product Management perspective on the Trade business
•    To continuously scan and manage the composition and trends in Standard Chartered’s Trade Services portfolio and validate them against market, customer and competitor knowledge.  This should enable Standard Chartered to identify and plan for opportunities and threats to protect/grow Trade Revenue.
•    Manage and deliver the TB end-to-end product objectives within the region  for Trade in alignment with global objectives for the product line , including financial and non-financial performance, enhancement of capabilities, product and client access future strategies, and oversight of risk and governance in alignment with the Product Head for Trade.

Key Responsibilities

Processes
•    To understand the dynamics of international and domestic trade in the MENA region with a view to size the market for Trade Services in all the Standard Chartered territories and any important but yet un-represented countries.
•    To understand customer buying behavior and needs to develop well researched customer value propositions (CVPs) positioned to increased trade revenue (new products, enhancements, service delivery initiatives, portfolio re-engineering (repricing etc.), product and sales promotion campaigns and alliances)
•    To develop and maintain a system to capture competitor and regulatory information on Trade.
•    To work closely with coverage in MENA and provide leadership from a Product Management perspective on the Trade business
•    To continuously scan and manage the composition and trends in Standard Chartered’s Trade Services portfolio and validate them against market, customer and competitor knowledge.  This should enable Standard Chartered to identify and plan for opportunities and threats to protect/grow Trade Revenue.
•    Manage and deliver the TB end-to-end product objectives within the region  for Trade in alignment with global objectives for the product line , including financial and non-financial performance, enhancement of capabilities, product and client access future strategies, and oversight of risk and governance in alignment with the Product Head for Trade.

People & Talent
•    Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.

Risk Management
•    Identify and mitigate the Operational, Credit, Regulatory and Business conduct risks relating to Trade.
•    Work with operations to improve overall service standards and to ensure that quality of service to customers remains superior to competition

Governance
•    Ensure timely renewal of country addendums (CAs) and proactively work with stakeholders to identify and quantify new and existing risks.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
Internal
•    Regional Product Head
•    Regional TB Head
•    TB Country Heads
•    Regional TB Segment Heads
•    CCIB RMs/ Unit Heads
•    Trade Operations 

External
•    Corporate customers/prospects (Finance Directors, Treasurers etc.)
•    Major freight forwarders, Insurance companies, Special relationship banks and Electronic Commerce Organizers
•    Industry Forums e.g. Chambers of Commerce etc.

Skills and Experience

• Strong Trade Product experience with proven front-line/client-facing responsibility.
• People Management experience leading teams.
• Expertise In: Documentary Trade, Trade Lending,  Open Account Solutions.
• Good knowledge of Letters of Guarantee, Commodities Finance, and Supply Chain solutions (Accounts Receivable / Accounts Payable).
• Experience in Trade Product Management, Sales/Sales Management, Trade Banking Operations, and Strategic Planning.
• Strong commercial mindset with exposure to marketing, product promotion, customer research, and market analysis.
• Preferred Languages

•  English: Excellent verbal and written communication skills.
•  Arabic: Preferred but not mandatory, as the role supports stakeholders and clients across the MENA region.

Qualifications

Training     Training on Trade products and Digitization

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.