Job Summary
We are seeking an experienced leader to oversee the delivery and implementation of Transaction Banking solutions, ensuring clients receive exceptional service from onboarding through to ongoing support. This role is responsible for leading implementation and client service teams, managing complex client engagements, driving digital integration initiatives, resolving escalations, and enhancing the overall client experience.
The successful candidate will work closely with internal and external stakeholders to deliver end-to-end solutions, accelerate revenue realization, strengthen client relationships, and drive operational excellence across multiple markets.
Strategy
- Lead the Transaction Banking Implementation and Cash Client Service strategy within the assigned country or cluster.
- Align implementation and service activities with broader Transaction Banking business objectives.
- Drive client-centric solutions and service models that support different client segments.
- Build strong relationships with senior client stakeholders, including Treasury and Finance leaders.
- Support strategic client engagements, industry forums, and business development initiatives.
- Champion service innovation, process enhancement, and sustainable business practices.
Business
- Drive continuous improvement initiatives that simplify processes and enhance the client experience.
- Act as the senior escalation point for critical client implementation and service issues.
- Improve implementation efficiency, service quality, and revenue retention.
- Optimize operating models, team capacity, productivity, and resource planning.
- Support succession planning, talent development, and effective cost management.
- Represent the function in leadership forums and promote the value delivered by the implementation team.
Processes
- Oversee the end-to-end implementation lifecycle for Transaction Banking solutions, including onboarding, testing, training, system integration, and service transition.
- Collaborate with Sales, Product, Technology, Operations, and other stakeholders to design and deliver client solutions.
- Ensure effective project management practices, accurate reporting, and timely execution of key client initiatives.
- Support Request for Proposal (RFP) and Request for Information (RFI) processes by providing implementation expertise.
- Use client feedback, reporting tools, and service reviews to drive continuous improvement.
- Leverage emerging technologies, Application Programming Interfaces (APIs), and digital ecosystem partnerships to enhance implementation and service delivery.
People & Talent
- Foster an inclusive, collaborative, and high-performing team culture.
- Provide coaching, mentorship, and development opportunities for team members.
- Build technical and project management capabilities across the team.
- Promote diversity, inclusion, continuous learning, and career growth.
- Establish strong succession plans and support leadership development at all levels.
Risk Management
- Ensure compliance with all regulatory, legal, and internal policy requirements.
- Maintain effective governance and control frameworks across implementation and client service activities.
- Proactively identify, assess, and manage operational and delivery risks.
- Uphold high standards of data quality, governance, and reporting.
Governance
- Ensure implementation governance processes and controls are executed effectively.
- Participate in governance forums and support business control enhancements.
- Promote a strong culture of accountability, compliance, and operational excellence.
Key Stakeholders
Internal
- Transaction Banking Sales, Coverage, Product, Operations, and Service teams
- Technology and Digital Channel teams
- Country, Cluster, and Global leadership teams
- Chief Operating Office and functional partner teams
External
- Senior Treasury and Finance stakeholders
- Corporate and institutional clients
- Third-party technology and service providers
Qualifications
- Minimum 15 years' experience in banking, financial services, or a related industry.
- Extensive experience leading client implementation, onboarding, or transaction banking delivery teams.
- Strong project and programme management expertise.
- Deep knowledge of Transaction Banking products, digital channels, technology integration, and Application Programming Interfaces (APIs).
- Demonstrated success in managing large, complex, and cross-border client implementations.
- Strong leadership, stakeholder management, and problem-solving capabilities.
- Excellent written, verbal, and presentation skills.
- Experience managing teams across multiple countries and locations.
- Project Management Professional (PMP) certification is advantageous.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
