Key Responsibilities

Key Responsibilities

As a Senior Manager of Trade Operations, you will play a pivotal role in driving the strategic imperatives of the department and delivering seamless business performance. Your responsibilities will encompass:

• Strategy: You will embody and promote the group’s strategic vision, ensuring that customer interactions are handled with empathy and care at every stage of the business process. Additionally, you will contribute to the achievement of growth objectives, promote cross-functional collaboration, and optimise cost-efficiencies that align with the organisation’s strategic priorities.
• Business Management: Establish and nurture robust relationships with internal stakeholders to guarantee prompt, efficient responses to business needs, queries and requests. You will maintain a keen awareness of business targets, ensuring full compliance and dedicating special attention to client satisfaction with a focus on service excellence. Comprehensive ownership of business transactions, ensuring timely completion across all stages, will be critical.
• Process Excellence: Oversee various operational controls including reconciliations, analyses and corrective measures. You will manage Non-Financial Regulatory Reporting for AME countries ensuring accuracy and timeliness, and monitor client service delivery including handling queries and complaints for portfolio clients. Responsibilities include reviewing daily Trade Control Reports, resolving discrepancies, liaising with GBS teams to address transaction issues, and ensuring adherence to agreed service turnaround times. You will engage with control activities related to AML and sanction measures, ensuring rapid resolution of any exceptions and uphold a high standard of operational risk management.

This role requires leadership, attention to detail, and a proactive approach to managing complex operational workflows and stakeholder expectations.

Work Environment and Location

This full-time role is based in our Dubai office, located in the United Arab Emirates. As an integral member of our team, you will work in a professional environment that supports full-time office presence to facilitate direct collaboration with cross-functional teams and stakeholders, ensuring efficient and effective management of trade operations.

Our commitment to fostering an inclusive workplace means you will be part of a culture that values diversity, encourages open communication and provides opportunities to contribute meaningfully to both the team and organisational success.

The position offers a dynamic and stimulating professional setting, where innovation and integrity are valued, and employees are empowered to develop their careers while making a significant contribution to the bank’s mission and objectives.

Qualifications

Qualifications

• Bachelor’s degree (BCom, BE) or advanced degree (MCom, MBA) complemented by over 10 years of relevant industry experience in trade operations or related sectors.
• Preferred completion of relevant trade certifications such as CDCS (Certified Documentary Credit Specialist), CSDG (Certified Supply Chain Finance Professional), CTF (Certified Trade Finance Professional), aligned to role requirements.
• Successful completion of Trade Level II and III certifications, demonstrating in-depth trade knowledge and operational mastery.
• Current and valid AML (Anti-Money Laundering) and Sanctions training certifications with commitment to yearly renewal for compliance adherence.

These qualifications ensure the candidate possesses the academic foundation, professional credentials and regulatory understanding essential to effectively manage complex trade operations and compliance demands.

Skills and Experience

Skills and Experience

• Analytical Expertise: Strong ability to scrutinise data, identify patterns, and generate actionable insights for process improvements and risk mitigation.
• Proficiency in MS Applications: Particularly skilled in Microsoft Excel for financial analysis, reporting, and data management tasks.
• Effective Mail and Communication Handling: Experienced in managing high volumes of email correspondence, ensuring timely and professional communication with stakeholders.
• Risk Investigation: Capable of conducting thorough investigations into risk items, identifying root causes and implementing remediation measures promptly.
• Stakeholder Management: Skilled in building and sustaining productive relationships with internal and external stakeholders, fostering cooperation and ensuring mutual understanding.

The candidate should bring a demonstrated track record of excelling in these areas, contributing positively to operational efficiency and risk control within a trade environment.

About Standard Chartered

About Standard Chartered

Standard Chartered is a leading international bank with a heritage spanning more than 170 years. We combine global expertise with local insights to create enduring value for our clients and communities across diverse geographies.

We are agile and innovative, continuously challenging the status quo to uncover new opportunities to grow and deliver superior service. At Standard Chartered, our core purpose is to drive commerce and prosperity through our rich diversity, supported by our brand promise "to be here for good." This is reflected in our valued behaviours which foster a workplace where everyone feels included, respected and empowered to contribute their unique talents.

We champion working together openly and collaboratively, putting the customer first and operating with integrity, courage, and clarity. This collective ethos enables us to deliver lasting impact and meaningful experiences, making Standard Chartered not just a great place to work but a force for positive change.

What we offer

What We Offer

In alignment with our Fair Pay Charter, we provide a competitive remuneration package coupled with comprehensive benefits designed to support your overall wellbeing - mental, physical, financial, and social.

• Competitive Salary and Benefits: Inclusive of core bank funding towards retirement savings, extensive medical and life insurance coverage, and access to flexible, voluntary benefits tailored to your needs and location.
• Generous Time-off Policies: Including annual leave, parental and maternity leave (up to 20 weeks), sabbatical options up to 12 months, and volunteering leave to encourage work-life balance and community engagement. Public and annual holiday entitlements meet a global minimum standard of 30 days.
• Flexible Working Arrangements: Options that accommodate a blend of home and office working locations, with adaptable scheduling to support productivity and personal needs.
• Comprehensive Wellbeing Support: Access to innovative programmes such as Unmind digital wellbeing platform, resilience and human skills development courses, mental health first-aid support, Employee Assistance Programmes, and a wide array of self-help resources.
• Continuous Learning Culture: Opportunities to enhance your skills through physical, virtual and digital learning platforms, encouraging reskilling and career development aligned with your goals.
• Inclusive and Values-Driven Organisation: We celebrate diversity and inclusion across all teams, functions, and geographies, fostering an environment where every individual is respected and empowered to realise their full potential.