Key Responsibilities

• Exhibit qualities which demonstrate the group’s strategy.
• To treat Customer’s with Human touch and understand the importance at every business stage.
• To support strategic intent, on the growth of business, cross functional advantage and work on cost efficiency.
• To establish and maintain excellent working relationship with the internal stakeholders to ensure prompt and effective responses to the various business requirements, queries and requests from them.
• To be aware of the business targets and ensure compliance.
• To devote special care for the Clients and ensure service delivery as agreed.
• To own the business transactions and ensure completion at all levels/stages on a sustained basis.
• Responsible to handle various operational control recons, analysis, and remediation tasks, MI.
• Responsible to handle Non-Financial Regulatory Reporting for the AME countries in accurate and timely manner.
• Following up with RM’s and /or other internal stakeholders for pending transactions i.e. Referral Management
  Client Services, client queries / complaints handling for Portfolio (Non-Premier) clients and non-voice enquiries.
• Receipt and review of Daily Trade Control Reports.
• Resolve any gap or exceptions in any of the Trade Control Reports.
• Liaise with GBS to investigate and clear any open items in Nostro, Suspense, Sundry, TP/GL recons.
• Follow up with GBS to ensure all transaction processing are done within agreed TAT.
• Monitoring Transactions in the AML, sanctions, etc. queues and ensure quick closure.
• Working with GBS to ensure that the control activities are carried out and any identified exception resolved within acceptable time.
• Support GBS and Countries on handling Intragroup arrangement by way reviewing the service matrix on behalf of GBS service provider lead and supporting to find documents relating to migrations for Service recipient leads from country.
• Support in any Ad-hoc requests that business demand such as extensive checking of history transaction for investigation or audit assertions and other scenarios time to time.
• Review and updating of CDOI of any changes including regulatory changes, training (where required), ensure robust and well executed process notes are in place for non-standard country specific processes where necessary.
• To ensure planned leaves and enough back-ups created for seamless business delivery.
• To ensure on-going training for Staff on the DOI, process upgrades and deputing them for product related trainings..
• Compliance with all applicable Rules/ Regulations and Company and Group Policies.
• Work together with the Risk Management department to define Trade Ops AME annual risk appetite.
• Support the RCOO in the governance of the AME region.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead the Trade Operations Team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• To effectively manage key stakeholders, Country Offices, Regulators, Superiors, Peers & Subordinates
• To actively participate in the C3 initiatives, led by example to Staff.
• To enthusiastically participate in the Quality initiatives of the organization and achieve expected results at workplace.

Skills and Experience

• Analytical
• MS Application such as Excel.
• Mail handling.
• Risk item Investigation.
• Experience in Trade Operations.
• Comprehensive knowledge and exposure across all Trade Finance products.
• Strong communication, leadership, and stakeholder management capabilities.
  

Qualifications

• Academic Qualification: BCom / MCom / MBA / BE with relevant experience.
• Relevant Trade Certification such as CDCS, CSDG, CTF as applicable to the role.
• CDCS qualification is mandatory.
• Trade Level II & III certification completion.
• AML & Sanctions Training, yearly certification.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.