Key Responsibilities

The role holder will support the Middle East & Africa (MENA) Cluster Lead in the end-to-end delivery of Business Client Operations (BCO).

Strategy

• Ensure processes supporting the country performed either onshore or offshore meet the minimum standards.

Business

• To work with Business to deliver the FM (Financial Market) strategy

Processes

• Ensure a high level of customer service for internal and external priority customers
• Manage settlement of Saudi and Egypt FX transactions and support t its migration to GBS sites.
• Managing regulatory reporting and Tax reporting.
• Business partner to peer operational groups – Settlements,  Strategic Change Group, Cash Management, Global Network Management, Asset Servicing
• Managing escalated client queries / Missing client documentation for priority clients
• Management of escalated issues coming from hubs
• Coordination of errors, near misses and loss write ups impacting the location

People and Talent 

• Lead through example and build the appropriate culture and values.
• Collaborative and a strong team player.

Risk Management

• Participate and contribute to the effective operation of Countries.  
• Demonstrate awareness and understanding of key risks and support remediation planning.
• Execute risk and control responsibilities.
• Control testing, including identification of root causes
• Ensure operational incidents (losses or near misses) are logged in accordance with relevant polices.
• Ensure completeness and accuracy of BCO owned regulatory reports across the region.. 

Governance 

• Ensure sustainable level of control is applied to daily processes.
• Define and review departmental performance metrics for local and hubbed process 
• Carry out daily and monthly reviews of service provided and performance 
• Review trend analysis of performance benchmark standards (straight through processing attainment, query attainment, query resolution turnaround times etc) 

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. 
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. 
• • [Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation].

Key Stakeholders

• Vertical Heads 
• Risk – country and Group 
• Technology – country and Group 
• Regulators 
• Country COO

Skills and Experience

• Business Facilitation    
• Manage Change     
• Business Governance & Support     
• Strategy & Business Model     
• Service Delivery & Operations     

Qualifications

• Must be a university graduate.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.