Key Responsibilities

Key Responsibilities

The successful candidate will play a pivotal role in driving the strategic and operational excellence of our Trade Operations with a strong customer focus and commitment to the bank's values.

Strategy

• Demonstrate alignment with the group’s overall strategic vision by embodying key organisational values in all interactions.
• Ensure a client-centric approach by delivering personalised service and understanding customer needs at every business juncture, supporting long-term relationships.

Business Collaboration

• Develop and sustain effective, trust-based relationships with clients and internal stakeholders to respond swiftly and accurately to business requirements, queries, and requests.
• Maintain awareness of business targets and regulatory compliance, ensuring all activities contribute positively to these goals.
• Provide dedicated attention to priority clients, delivering high-quality service that meets or exceeds agreed standards and expectations.
• Take ownership of client transactions from initiation through to successful completion, ensuring consistent and reliable process adherence.

Process Management and Issue Resolution

• Efficiently handle queries, complaints, and compliments received from various channels including voice, email, online platforms, and internal communications.
• Own the full lifecycle of client queries and complaints, executing timely follow ups and appropriate escalations when necessary.
• Communicate progress and resolutions proactively with clients and internal teams to maintain transparency and client trust.
• Strive to resolve all issues within predefined timelines, fostering smooth transactional flows and minimising business disruption.
• Encourage client self-service adoption by promoting digital platforms and providing clear guidance on their use.
• Deliver effective one-time solutions for frequently encountered client queries to improve overall service efficiency.
• Meet and exceed departmental targets related to first-call resolution rates, query reduction, quality assurance on calls and emails, and rapid issue resolution practices.

Additional Information

This role offers a challenging yet rewarding opportunity to contribute to a leading international bank's Trade Operations function. The position is based in Dubai with full-time office presence required, providing exposure to a diverse and vibrant financial hub.

As a part of our team, you will engage with a broad spectrum of stakeholders, from customers to internal departments, fostering collaborative environments and continuous improvement. The role does not entail people management responsibilities but offers excellent prospects for professional development within the trade finance domain.

We are committed to creating an inclusive and supportive workplace, where every individual is valued for their unique contribution. The candidate must be ready to embrace new challenges and continually adapt to a rapidly evolving financial landscape.

Qualifications

Qualifications

• Experience in Trade Services and Trade Operations, demonstrating advanced knowledge of trade finance products.
• A recognised undergraduate degree or equivalent qualification in a relevant field.
• Comprehensive understanding of International Chamber of Commerce (ICC) rules, local legislation, legal implications, and operational risk management within trade finance.
• Practical experience working with core trade products including Collections, Letters of Credit, Guarantees / Standby Letters of Credit (SBLC), Open Account Financing, Receivable Purchases (Factoring), OR Islamic Trade Financing.
• Possession of professional ICC certifications such as Certified Documentary Credit Specialist (CDCS) or Certified Specialist in Demand Guarantees (CSDG) will be considered a significant advantage.
• Demonstrated commitment to continuous professional development and adherence to best practices in trade operations.

Skills and Experience

Skills and Experience

The candidate will bring a strong blend of technical expertise, client service orientation, and operational capabilities to the role.

• Trade Knowledge: Extensive understanding of trade finance products and processes, underpinned by practical operational experience.
• Client Service: Proven ability to deliver excellent client service, building rapport and managing expectations effectively.
• General Banking: Familiarity with broader banking operations and regulatory frameworks to support compliant and seamless trade execution.
• Email Communication Skills: Strong proficiency in professional email correspondence, ensuring clarity, accuracy, and timeliness.
• Computer Proficiency: Competence in Microsoft Office suite and trade-related software applications, facilitating efficient task management and reporting.

About Standard Chartered

About Standard Chartered

With more than 170 years of heritage, Standard Chartered is a leading international bank with a unique presence in Asia, Africa, and the Middle East. We are agile enough to respond to fast-changing environments, yet large enough to make a real impact.

Our purpose is to drive commerce and prosperity through our unique diversity, grounded in our commitment to be here for good. We challenge the status quo, embrace innovation, and encourage everyone to bring their authentic selves to work.

Our inclusive culture is built on valued behaviours that define how we work together and serve our clients and communities:

• Do the right thing: We act with integrity, put our clients at the centre of all decisions, and are transparent and assertive.
• Never settle: We continuously strive to improve, innovate, simplify, and learn from both successes and setbacks.
• Are better together: We value diversity, foster inclusion, and collaborate across teams to build long-term sustainable success.

Joining Standard Chartered means becoming part of a vibrant community where you are encouraged to grow, challenge yourself, and make a meaningful contribution.

What we offer

What We Offer

At Standard Chartered, we honour our commitment to our Fair Pay Charter by providing a comprehensive and competitive remuneration package designed to support your overall wellbeing.

• Financial Benefits: Competitive salary structure complemented by core bank-funded provisions including retirement savings plans, medical coverage, and life insurance. Flexible and voluntary benefits options are available based on location.
• Generous Time-Off Entitlements: Inclusive of annual leave, extended parental/maternity leave up to 20 weeks, sabbatical options up to 12 months, and dedicated volunteering leave. We ensure a combined minimum of 30 days of leave inclusive of public holidays.
• Flexible Working Arrangements: Options designed to blend office presence with home-based work where feasible, facilitating a balance between professional and personal commitments.
• Wellbeing Support: Access to Unmind, our leading digital wellbeing platform, resilience and skill development courses, a global Employee Assistance Programme, dedicated mental health first-aiders, and extensive self-help resources.
• Learning and Development: Continuous opportunities to upskill and reskill through diverse learning channels, including physical, virtual, and digital platforms.
• Inclusive Organisation: Be part of a values-driven culture that celebrates diversity and fosters an environment where all team members feel respected, included, and empowered to reach their potential.