Job Summary

As an Officer in Banking Operations based in Ebene, Mauritius, you will play a pivotal role in ensuring the seamless supervision and execution of day-to-day banking operations. You will act as a critical liaison between various operational teams across countries and hubs to uphold the highest standards in process efficiency, client service, and risk management. Your role will involve closely aligning transactional activities with the broader business and risk strategy, guaranteeing timely processing, and minimizing client-initiated errors.

You will proactively monitor transaction workflows, escalate and resolve issues collaboratively with Relationship Teams, and provide insightful data analytics to support service improvement initiatives. Educating clients to reduce common errors and maintaining an unwavering focus on quality and compliance form integral components of your responsibilities. Additionally, you will contribute to cross-functional knowledge sharing by cultivating operational versatility within your team.

This role demands strong ownership and the capacity to navigate complex operational challenges, ensuring adherence to regulatory guidelines and internal policies while fostering a culture of continuous improvement. You will also have the opportunity to participate in service reviews and joint client visits, enhancing client satisfaction and operational transparency.

Key Responsibilities

• Governance and Administration: Support the Head of Department and Chief Operations Officer (COO) with administrative functions, coordination of new initiatives, and project execution to enhance operational efficiency.
• Regulatory Compliance and Business Ethics: Exemplify integrity by adhering to and promoting the Group’s values and Code of Conduct within all facets of work. Take accountability for embedding regulatory compliance across the banking operations, ensuring adherence to all laws, guidelines, and best practices.
  Lead collaborative efforts to proactively identify, mitigate, and resolve compliance and conduct risks, thereby contributing to the Bank’s commitment to fair client outcomes, effective financial markets, financial crime compliance, and ethical conduct.
• Stakeholder Engagement: Foster strong partnerships with Operations Team Members, Senior Leadership including COO, other Standard Chartered Bank departments, and Group offices to drive operational excellence and holistic business performance.
• Operational Support: Manage multi-functional responsibilities (‘double hats’) within Mauritius Cash Operations, embedding the Here for Good ethos and upholding the Group’s brand and values in all interactions.

Skills and Experience

• Demonstrated expertise in payment processing with a deep understanding of transaction lifecycle management, including error resolution and queue monitoring.
• Proficient in utilizing SWIFT messaging systems to facilitate secure and accurate financial communications across global banking networks.
• Experience with cash regulatory reporting procedures and maintaining compliance with jurisdiction-specific reporting requirements.
• Strong skills in cash query management, adept at investigating, diagnosing, and resolving discrepancies for seamless client experience.
• Customer-centric mindset with a proven ability to build trusted client relationships and deliver prompt, effective service.
• Highly developed analytical skills to interpret financial data, identify trends, and contribute to operational decision-making and continuous improvement.
• Excellent collaboration and communication abilities to work effectively with cross-functional teams and external stakeholders.
• Strong problem-solving skills, with the capability to perform root cause analyses and implement lessons learned for risk mitigation.

Qualifications

• A minimum of a Degree in Banking, Finance, or a related discipline providing a strong foundation in financial principles and practices.
• Additional certifications related to banking operations, compliance, or risk management would be advantageous.
• Relevant professional development or training in payment systems, financial regulations, or operations management is highly desirable.
• Continuous learning attitude with a commitment to upskilling and adapting in a rapidly evolving financial services environment.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.